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- Tasks: Handle customer calls and emails while processing claims accurately.
- Company: Join Hays, a supportive and dynamic recruitment agency.
- Benefits: Gain valuable experience in a structured team with an immediate start.
- Why this job: Perfect for confident individuals looking to thrive in a fast-paced environment.
- Qualifications: Previous customer service experience and strong organisational skills.
- Other info: Temporary role with a minimum commitment of 8 weeks.
The predicted salary is between 22000 - 26000 £ per year.
Your new company Hays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment.
Key Responsibilities
- Handling inbound customer calls and emails professionally and efficiently
- Responding to customer queries regarding claims and processes
- Accurately processing claims and updating internal systems
- Gathering and verifying information to support claims assessment
- Maintaining clear and accurate records in line with procedures
- Managing workloads effectively while meeting deadlines and service levels
- Providing a high standard of customer care at all times
What you’ll need to succeed
- Previous experience in a customer service, call‑handling, or administrative role
- Confident and professional telephone manner
- Strong attention to detail and accuracy, particularly when processing information
- Comfortable working to set processes and guidelines
- Good organisational skills and the ability to manage multiple tasks
- Reliable, adaptable, and available for a minimum 8‑week temporary assignment
What you’ll get in return
- Temporary role with a minimum commitment of 8 weeks
- Valuable experience within a structured and supportive team
- Immediate start available
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Customer Service Administrator in Manchester employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Manchester
✨Tip Number 1
Get to know the company! Research Hays and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves high-volume calls, try role-playing with a friend or family member. This will boost your confidence and help you handle customer queries like a pro.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks in previous roles. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. We love candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and how to handle them. This will help you answer questions confidently and show that you're ready for the fast-paced environment.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions, especially those related to handling customer queries and processing claims. You could even role-play with a friend to get comfortable with speaking on the phone and managing multiple tasks under pressure.
✨Show Off Your Organisational Skills
During the interview, highlight your ability to manage workloads and meet deadlines. Share specific examples from your past experiences where you successfully juggled multiple tasks while maintaining accuracy and attention to detail.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand the team dynamics better. You might ask about the training process or how success is measured in the customer service team.