At a Glance
- Tasks: Deliver exceptional client experiences and coordinate meetings in a vibrant office environment.
- Company: Join Hays, a leading recruitment agency in Manchester City Centre.
- Benefits: Earn £25,000 with excellent benefits and opportunities for self-development.
- Other info: Fast-paced role with opportunities to grow and develop your career.
- Why this job: Be the face of client services and make a real impact in a dynamic setting.
- Qualifications: Experience in corporate reception or hospitality, strong IT skills, and excellent communication.
Your new company
Hays are recruiting for a permanent client services and meeting coordinator. This role is fully office based in Manchester City Centre.
Your new role
To deliver an exceptional, world-class client experience by supporting all aspects of client services, including reception, concierge, and the full coordination and delivery of meeting rooms and event spaces. The role ensures seamless service across all touchpoints, combining hospitality, technical support, and operational excellence.
Key Responsibilities
- Client Experience & Front-of-House
- Provide a professional meet-and-greet service for clients and guests, both in person and virtually.
- Deliver a high-end, hospitality-led experience, anticipating and responding to client needs.
- Offer a concierge-style service, including arranging transport and local recommendations.
- Build strong rapport with clients, acting as a trusted and approachable point of contact.
- Meeting & Events Coordination
- Manage meeting room setups, including furniture layouts, catering arrangements, and technical requirements.
- Coordinate end-to-end meeting support, from booking through to completion.
- Act as the primary contact for key meetings and events, offering guidance and expertise.
- Work closely with business development and events teams to support planning and delivery.
- Audio-Visual & Technical Support
- Support the use of in-room technology, including video conferencing (e.g. Teams), presentation tools, and audio systems.
- Troubleshoot AV and technical issues using structured problem-solving approaches.
- Provide user support for Wi-Fi, printing, and presentation software, including PowerPoint enhancements.
- Liaise with specialist teams to escalate and resolve technical faults.
- Operational Coordination
- Collaborate with internal teams (technology, catering, facilities, maintenance) to ensure smooth service delivery.
- Monitor room and space utilisation, ensuring efficient use of resources.
- Resolve scheduling conflicts and competing demands for space and services.
- Maintain high standards across meeting rooms and client areas, ensuring they are fully equipped and presentable.
- Coordinate deliveries, ensuring prompt communication with relevant teams.
- Administration & Compliance
- Manage administrative tasks including reporting, financial reconciliation, and invoicing.
- Maintain accurate records of bookings and service usage.
- Adhere to organisational policies, procedures, and service standards.
- Follow all health and safety regulations, including emergency and business continuity procedures.
- Support additional workplace duties as required.
What you'll need to succeed
- Proven experience in a corporate reception, hospitality, or meeting room environment.
- Experience using booking or space management systems (e.g. Eptura/Condeco) is desirable.
- Strong IT proficiency, including Microsoft Office, Outlook, and AV/conferencing platforms.
- Excellent written and verbal communication skills, with the ability to engage at all levels.
- Strong interpersonal skills with the ability to build rapport quickly.
- Well-organised with a structured and methodical approach to work.
- Ability to manage multiple priorities in a fast-paced environment.
- Confident in resolving conflicts and handling competing demands.
- Comfortable working independently as well as part of a team.
- Proactive, adaptable, and solutions-focused mindset.
- Must have administrative experience within professional services.
What you'll get in return
This role is paying £25,000, excellent benefits and a fantastic business which promotes self-development.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Client Services Administrator in Manchester employer: Hays Business Support
Hays is an exceptional employer located in the vibrant Manchester City Centre, offering a dynamic work environment that prioritises client satisfaction and operational excellence. With a strong focus on employee development, Hays provides comprehensive training and growth opportunities, ensuring that team members thrive in their roles while delivering a high-end, hospitality-led experience to clients. The collaborative culture fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your meet-and-greet skills! Since this role is all about client experience, make sure you can confidently introduce yourself and engage with others. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Brush up on your technical skills, especially with AV and conferencing tools. Familiarise yourself with common issues and solutions so you can impress during the interview. Being tech-savvy will definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Services Administrator role. Highlight your experience in hospitality, client interaction, and any relevant technical support you've provided.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional client experiences or managed events successfully in the past.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays Business Support
✨Know the Company Inside Out
Before your interview, take some time to research Hays and their approach to client services. Understanding their values and how they deliver exceptional client experiences will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Hospitality Skills
Since this role is all about delivering a high-end, hospitality-led experience, be prepared to share specific examples from your past work where you went above and beyond for clients. Highlight your ability to anticipate needs and create memorable experiences.
✨Demonstrate Technical Proficiency
Familiarise yourself with common AV and conferencing tools, as well as any booking systems mentioned in the job description. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As you'll be engaging with clients at all levels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal communication and ensure you come across as approachable and professional.
