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- Tasks: Engage warm leads and convert inquiries into appointments while building strong client relationships.
- Company: Join Hays, a dynamic recruitment company in the heart of Manchester.
- Benefits: Competitive salary, bonus potential, and opportunities for career growth and study.
- Why this job: Be part of a fast-paced team where your communication skills can shine and make an impact.
- Qualifications: Strong communication skills and a target-driven mindset are essential.
- Other info: Enjoy a vibrant office culture with excellent support for your professional development.
The predicted salary is between 35000 - 40000 £ per year.
Your new company, Hays, are recruiting for a Client Relationship Manager in Manchester City Centre. The CRM will be responsible for engaging warm leads, nurturing prospective clients, and converting inbound enquiries into qualified appointments. This is a fast-paced, people-focused role ideal for someone ambitious, commercially driven, and confident speaking to new clients daily. The role plays a vital part in supporting business growth through exceptional relationship building, consistent follow-up, and accurate CRM management. This is a fully office-based role.
The successful candidate will:
- Receive, prioritise, and respond to warm leads generated through marketing, referrals, and inbound channels.
- Proactively contact prospective clients via phone, email, and messaging to understand their needs.
- Convert warm leads into booked appointments, consultations, or sales opportunities for advisors.
- Follow structured lead-nurturing processes to maximise conversion rates.
- Build rapport quickly and professionally with prospective clients to create trust and confidence.
- Ask discovery questions to assess suitability and align client needs with the service offering.
- Maintain regular communication and follow-up to ensure a high-quality client experience from first contact.
- Log all interactions, follow-ups, and outcomes in the CRM system accurately and promptly.
- Manage lead pipelines, ensuring no opportunity is missed or left un-contacted.
- Track conversion metrics and lead progress.
- Use CRM insights to improve conversion performance and client engagement strategy.
- Work closely with the wider commercial, marketing, and operations teams to ensure seamless handover of booked appointments or new clients.
- Provide feedback on lead quality, trends, and client needs to support continuous improvement.
- Contribute to the development of scripts, outreach strategies, and conversion processes.
- Demonstrate a proactive and ambitious approach to hitting and exceeding conversion targets.
- Bring energy, resilience, and ownership to the role with a focus on progression.
- Identify opportunities to improve efficiency, automate touchpoints, and enhance client experience.
What you'll need to succeed:
- Strong communication skills with confidence speaking to people daily.
- Consultative approach with excellent questioning and listening skills.
- Highly organised, able to manage large volumes of leads and conversations.
- Target-driven with a commercial mindset and a desire to achieve results.
- Ability to build rapport quickly and handle objections professionally.
- Familiarity with CRM systems and lead-tracking processes.
- Self-motivated, ambitious, and eager to grow within the role.
- Experience in client relationship management, lead generation, inside sales, or customer success desirable.
- Background in a client-facing, outbound calling, or warm-lead conversion environment is advantageous.
- Comfortable working to KPIs in a dynamic, fast-paced setting.
- Strong digital literacy, ideally including CRM or marketing automation tools.
What you'll get in return:
- Salary is £35,000 - £40,000 + bonus dependent on experience, excellent culture, office and working environment.
- Opportunity for study and career progression.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Client Relationship Manager in Manchester employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research Hays and understand their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll be engaging with warm leads, so make sure you can confidently introduce yourself and explain how you can help prospective clients. Role-play with a friend or use our resources to refine your approach.
✨Tip Number 3
Follow up like a pro! After your initial contact, don’t just leave it hanging. Use a structured follow-up process to keep the conversation going and show that you’re committed to building those relationships.
✨Tip Number 4
Leverage your network! Reach out to connections who might have insights into Hays or the role. They could provide valuable tips or even put in a good word for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Relationship Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience with warm leads, client engagement, and CRM systems. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for building relationships and your commercial mindset. Let us know why you're the perfect fit for this fast-paced role and how you can contribute to our growth.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality – we love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays Business Support
✨Know Your CRM Inside Out
Familiarise yourself with CRM systems and lead-tracking processes before the interview. Be ready to discuss how you've used these tools in the past to manage leads and improve conversion rates.
✨Master the Art of Rapport Building
Prepare examples of how you've quickly built rapport with clients in previous roles. Think about specific techniques you used to create trust and confidence, as this is crucial for a Client Relationship Manager.
✨Showcase Your Consultative Skills
Be prepared to demonstrate your questioning and listening skills during the interview. Practice asking discovery questions that align client needs with service offerings, as this will highlight your consultative approach.
✨Highlight Your Ambition and Resilience
Share stories that showcase your ambition and resilience in achieving targets. Discuss how you've handled objections professionally and turned challenges into opportunities, which is key for success in this fast-paced role.