At a Glance
- Tasks: Lead and develop a team of Executive Assistants while driving service excellence.
- Company: Established professional services organisation with a dynamic culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Inclusive workplace focused on personal and professional development.
- Why this job: Make a real impact by supporting senior leaders in a fast-paced environment.
- Qualifications: Experience in leading Executive Assistants and strong relationship-building skills.
Your new company
Hays are recruiting for an established professional services organisation who is seeking an experienced Executive Assistant Manager to lead a team providing support to senior business leaders and key stakeholders. This role combines people leadership, operational management, stakeholder engagement, and continuous improvement responsibilities within a fast-paced corporate environment. The successful candidate will play a critical role in ensuring the delivery of high-quality executive support services while driving efficiency, consistency, and service excellence across the team. This is a hybrid role based out of the Manchester City Centre office, but some travel will be necessary.
Your new role
Key Responsibilities- Lead, coach, and develop a team of Executive Assistants.
- Create a high-performing, collaborative team focused on service excellence.
- Manage workload allocation and resource planning to ensure effective support coverage.
- Conduct performance reviews, objective setting, and regular feedback discussions.
- Support recruitment, onboarding, and development of team members.
- Manage absence, performance, and employee relations matters where required.
- Identify and support career development opportunities within the team.
- Develop and maintain strong relationships with senior leaders and key stakeholders.
- Act as a trusted point of contact for executive support requirements.
- Collaborate with a broad range of internal teams to ensure seamless service delivery.
- Build credibility and trust through proactive communication and partnership.
- Drive consistency, quality, and continuous improvement across executive support services.
- Review existing processes and implement improvements to enhance efficiency and effectiveness.
- Monitor service delivery standards and ensure agreed service levels are met.
- Manage and report on team performance and operational metrics.
- Lead and participate in projects and initiatives that support business objectives.
- Ensure confidential and sensitive information is handled appropriately.
- Promote adherence to organisational policies, regulatory requirements, and governance standards.
- Identify, escalate, and manage risks where appropriate.
- Support the delivery of a controlled and compliant working environment.
- Significant experience leading or managing Executive Assistants, Personal Assistants, or Business Support professionals.
- Proven ability to build strong relationships with senior stakeholders.
- Strong people leadership, coaching, and team development skills.
- Demonstrable experience driving operational improvements and service excellence.
- Excellent communication and influencing skills.
- Strong organisational, planning, and prioritisation abilities.
- Ability to manage multiple priorities within a fast-paced environment.
- Experience handling confidential and sensitive information with discretion.
- Strong problem-solving skills and sound professional judgement.
- Competitive salary and benefits package.
- Hybrid and flexible working arrangements.
- Opportunities for learning, professional development, and career progression.
- Access to wellbeing initiatives and employee support programmes.
- Opportunity to work alongside senior leaders within a dynamic professional services environment.
- Inclusive and collaborative workplace culture focused on personal and professional growth.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager (EA Manager) in Manchester
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Hays Business Support.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Hays Business Support.
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We think you need these skills to ace Business Support Manager (EA Manager) in Manchester
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Hays Business Support.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Hays Business Support. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Hays Business Support
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Hays Business Support, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Hays Business Support, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Hays Business Support could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Hays Business Support as they’re likely seeking a candidate who can enhance their workplace culture.
