At a Glance
- Tasks: Support team operations and develop staff while managing complex cases.
- Company: Award-winning financial services organisation in Liverpool's business quarter.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and a supportive team.
- Other info: Great city centre location with excellent transport links.
- Why this job: Step up your career as a supervisor in a dynamic and friendly environment.
- Qualifications: Experience in financial services or team leadership with strong communication skills.
Your new company
Are you looking for your next step in your career to become a supervisor / team leader? If so, I want to hear from you! My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a strong service professional to join their expanding business. This is a supervisory role and will be ideal for someone who wants to develop / supervise. Working from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed.
Your new role
The position is offered full time from Monday to Friday with a hybrid model in place. Hours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday. The main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.
- Provide cover when the Team Manager is absent
- Liaise regularly with the Team Manager to align priorities
- Support day-to-day management of team rotas and work distribution
- Liaise with internal teams to support timely resolution of complex cases
- Contact customers who have requested management escalation
- Carry out quality control checks on completed cases and calls
- Provide feedback and coaching to improve performance and compliance
- Strong understanding of Business Support policies, processes and operations
- Understanding of regulatory requirements, including Consumer Duty and complaints handling
- Awareness of operational risk
What you'll need to succeed
- Proven history of working within financial services or an office-based team leader position
- Strong communications skills
- Personable and professional
- Passion for going that extra mile and developing staff
- Exceptional eye for detail
What you'll get in return
- Competitive salary at between £30,000 and £32,000 per annum
- Hybrid working
- Great city centre location
- Friendly and supportive team
- 25 days holiday plus bank holidays
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Team Supervisor - Financial Services in Liverpool employer: Hays Business Support
Join an award-winning financial services organisation in the vibrant heart of Liverpool, where you will thrive in a supportive and friendly work culture. With a competitive salary, hybrid working options, and ample opportunities for professional growth, this role as Team Supervisor offers a chance to make a meaningful impact while enjoying a great work-life balance. Experience contemporary office facilities and excellent transport links, making your daily commute a breeze.
StudySmarter Expert Advice🤫
We think this is how you could land Team Supervisor - Financial Services in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a supervisory role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and financial services. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for developing others! During interviews, share specific examples of how you've helped team members grow in their roles. This will demonstrate your commitment to team development, which is key for a supervisory position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our expanding team in the heart of Liverpool.
We think you need these skills to ace Team Supervisor - Financial Services in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Supervisor role. Highlight your background in financial services and any supervisory experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Communication Skills:Strong communication is key for this position. In your application, demonstrate your ability to convey information clearly and professionally. We’re looking for someone who can engage with both the team and customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to join our fantastic team at StudySmarter!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and the specific role of a Team Supervisor. Understand the key responsibilities mentioned in the job description, like supporting the Team Manager and managing team operations. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled complex cases. Highlight your ability to provide feedback and coaching, as well as how you've developed staff in previous roles. This is crucial for a supervisory position!
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
