At a Glance
- Tasks: Calculate and process retirement benefits while managing member queries and ensuring compliance.
- Company: Join a well-established public sector organisation with a supportive culture.
- Benefits: Enjoy hybrid working, flexible hours, 28+ days holiday, and a healthcare plan.
- Other info: Secure roles with excellent career growth and work-life balance.
- Why this job: Make a real impact on members' lives while developing your pensions expertise.
- Qualifications: Experience in pension administration and strong numeracy skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
I am exclusively working with a well-established public sector organisation seeking experienced Pensions Administrators to join their Benefits team. This is a fantastic opportunity to join a stable, supportive environment where your technical expertise will directly impact members at key life stages. With multiple permanent roles available, this is an ideal move for candidates looking to develop their LGPS career within a highly regarded pension fund.
The Role
This position sits within the Benefits team, focusing on the final stages of the retirement process, where accuracy, technical knowledge and strong communication are essential. You'll be responsible for:
- Calculating and processing retirement benefits, AVCs and pension payments
- Verifying and analysing member records, liaising with employers and scheme members
- Responding to complex queries around entitlement, calculations and legislation
- Managing end-of-process payments, including AVC conversion options
- Handling member correspondence, phone and counter enquiries
- Ensuring compliance with LGPS regulations and HMRC legislation
This is a highly detail-oriented role, suited to someone confident working with complex pension calculations and sensitive financial data.
What I'm Looking For
We're keen to speak with candidates who have:
- Previous pension administration experience (LGPS highly desirable)
- Strong understanding of pension calculations and member benefits
- Experience handling complex queries and casework
- Excellent numeracy and attention to detail
- A background in a financial, pensions or regulated environment
Candidates from other pension schemes or financial services backgrounds with transferable skills will also be considered as long as you are comfortable with manual pension calculations.
What's On Offer
This role comes with a highly attractive public sector package:
- Hybrid working (homeworking available after training period)
- Flexible working hours (core hours 10-12 & 2-4)
- 28 days holiday, rising to 33 + bank holidays
- Christmas shutdown period through to New Year!
- Salary sacrifice schemes (car & bike)
- Healthcare plan & Employee Assistance Programme
- Local Government CARE Pension Scheme
- Leisure discounts & staff savings schemes
- Option to purchase up to 10 additional days annual leave
Why Apply?
This is a brilliant opportunity to:
- Join a secure, well-structured public sector organisation
- Develop your technical pensions knowledge (LGPS focus)
- Work in a supportive, team-driven environment
- Benefit from genuine work-life balance and flexibility
Important Information
Hybrid working is available once initial training is complete (training duration will depend on experience).
Pensions Officer - DB Scheme in Liverpool employer: Hays Business Support
Join a well-established public sector organisation that prioritises employee well-being and professional growth. With a supportive work culture, flexible hybrid working options, and an attractive benefits package including generous holiday allowances and a local government pension scheme, this role as a Pensions Officer offers a meaningful opportunity to make a difference in the lives of members during key life stages. Embrace the chance to develop your expertise in a stable environment that values your contributions and promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Officer - DB Scheme in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions field, attend industry events, and join relevant online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss pension calculations and member benefits. Practise answering common interview questions related to pensions, so you can showcase your expertise when it counts.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your career goals. Check out our website for roles that suit your skills and aspirations. Tailor your approach to each company, showing them why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your interest in the role and highlight any key points from your conversation that demonstrate your fit for the position.
We think you need these skills to ace Pensions Officer - DB Scheme in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous pension administration experience, especially if you've worked with LGPS. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about pensions and how your background makes you a great fit for our Benefits team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since you'll be handling complex queries and member correspondence, it's crucial to demonstrate your strong communication skills in your application. We want to know how you can simplify complex information for members and employers alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays Business Support
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension calculations and the Local Government Pension Scheme (LGPS). Familiarise yourself with common queries and processes, as this will show your technical expertise and confidence during the interview.
✨Prepare for Complex Queries
Since the role involves handling complex queries, think of examples from your past experience where you've successfully resolved similar issues. Be ready to discuss how you approached these situations and what the outcomes were.
✨Showcase Your Attention to Detail
This position requires a keen eye for detail, so be prepared to demonstrate how you ensure accuracy in your work. You might want to bring along examples of reports or calculations you've completed that highlight your meticulous nature.
✨Emphasise Your Team Spirit
The Benefits team thrives on collaboration, so be sure to express your enthusiasm for working in a supportive environment. Share experiences where you've contributed to a team effort and how you value teamwork in achieving common goals.
