Job Description
Your new company \\nMy client, a leading manufacturer with a large client base across the UK and Europe, is seeking a professional Customer Service Administrator / Receptionist to join their team on a permanent basis. The organisation is one of the leading suppliers throughout Europe and can boast a strong reputation for quality products with innovative design.They work in partnership with factories all over the world producing high-quality products and pride themselves on the service they provide to both internal and external customers. \\n\\nYour new role \\nThe position is being offered full-time Monday to Friday with a hybrid model in place, working from home on Fridays.
The main purpose of this role is to act as the main point for handling all customer service queries and to provide administrative support for the Sales Desk and Sales Administration Manager. \\nBased on reception, some of your duties will include but not limited to. \\nBuild effective working relationships across the business and represent the team in a highly professional mannerProvide a point of contact for all consumer queries\\nProvide relevant and appropriate information to answer consumer queries through written and verbal means\\nResolve queries in a timely manner\\nAnswer incoming calls including overflow from receptionProvide general administrative support for the sales desk team and sales administration managerProvide reception cover during sickness and holiday periods, including breaks\\nMaintain and track customer service history\\nManage an effective filing and tracking system\\nEnsure all customer care requirements are met\\nGenerate and distribute department daily reports\\n\\nWhat you'll need to succeed \\nProven history in a customer service / reception position\\nStrong communication skills both written and verbal \\nProfessional and friendly attitude \\nPassion for going that extra mile \\nFully competent in all Microsoft packages\\n\\nWhat you'll get in return \\nFree parking \\nHybrid model \\nProgression opportunities \\n\\nWhat you need to do now \\n\\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\\n\\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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