At a Glance
- Tasks: Build strong customer relationships and enhance their experience while driving business growth.
- Company: Join a growing business with a focus on customer success and satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity for leadership and growth in a dynamic industry.
- Why this job: Make a real impact by improving customer experiences and leading projects.
- Qualifications: Experience in customer relationship management and strong communication skills required.
The predicted salary is between 34286 - 41906 £ per year.
An exciting opportunity for an experienced Customer Experience Manager, Customer Success Manager or Account Manager to join a growing business and take ownership of key customer relationships. This role reports directly to the Customer Experience Director and includes line management of 1 direct report.
You'll be responsible for building stronger existing customer relationships, improving the customer experience, coordinating customer projects and working with internal teams to drive customer satisfaction, retention and business growth.
What you'll need to succeed:
- Proven experience managing customer relationships within a B2B environment
- A background in Customer Experience, Customer Success, Account Management, Customer Service or Relationship Management
- Experience using CRM systems to manage customer activity and drive improvements
- Strong communication and stakeholder management skills
- The ability to identify and resolve customer issues effectively
- Experience coordinating projects, schedules or service delivery activities
- Strong organisational and prioritisation skills
- Commercial awareness with the ability to identify opportunities for customer growth and retention
- Previous leadership or people management experience would be advantageous.
Desirable Experience:
- Manufacturing, engineering, technical services or service-led industries
- Customer journey improvement or customer experience initiatives
- CRM implementation or process improvement project
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Customer Experience Manager in Leeds employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
