At a Glance
- Tasks: Investigate complaints and protect the public by managing complex cases.
- Company: Regulatory organisation in the heart of Manchester, focused on public safety.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Other info: Join a supportive team and contribute to safeguarding practices.
- Why this job: Make a real difference while developing your analytical and communication skills.
- Qualifications: Strong analytical skills and experience in managing complex casework.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is a regulatory organisation based in Manchester city centre recruiting a number of Investigation Officers to join their busy team on a temporary basis. This is an exciting opportunity to play a key role in protecting the public by making enquiries into complaints.
Your new role includes:
- Gathering, analysing and evaluating evidence to support decision-making
- Conducting initial enquiries through to managing the full investigation process through to referrals
- Managing a varied caseload of complex investigations, ensuring compliance with legislation
- Drafting clear, concise summaries and reports for decision-makers
- Liaising with various stakeholders throughout the process
- Maintaining accurate records within internal systems
- Participating in case review meetings with senior managers
- Ensuring performance targets for quality and timeliness are met
- Supporting safeguarding practices and upholding confidentiality at all times
What you’ll need to succeed:
- Strong analytical skills with the ability to interpret complex information quickly and accurately
- Experience managing complex casework and varied caseloads
- Excellent written communication skills, with the ability to explain decisions clearly in plain English
- Ability to work within structured policies, procedures, and quality standards
- High level of attention to detail and organisational skills
- Proven ability to handle confidential and sensitive information with discretion
Investigation Officer employer: Hays Business Support
Join a dynamic regulatory organisation in the heart of Manchester, where your role as an Investigation Officer will not only contribute to public safety but also offer you a supportive work culture that values integrity and collaboration. With opportunities for professional growth and development, you will be part of a team that prioritises quality and compliance while ensuring a fulfilling and meaningful career path. Enjoy the benefits of working in a vibrant city centre location, surrounded by a diverse community and a commitment to safeguarding practices.
