At a Glance
- Tasks: Coordinate installation projects and support customers and contractors throughout the delivery process.
- Company: Established organisation in the energy efficiency and home improvement sector.
- Benefits: Flexible full-time role, generous leave, ongoing training, and career development support.
- Other info: Dynamic environment with exposure to various stakeholders and operational processes.
- Why this job: Join a team making a positive impact through customer-focused projects.
- Qualifications: Experience in customer service or operations support, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
An established organisation operating across the energy efficiency and home improvement sector is seeking an organised and customer-focused professional to join its operations team. The organisation works closely with customers, contractors, and internal stakeholders to deliver property improvement and installation projects, ensuring high levels of service, quality, and compliance throughout the customer journey.
As an Installer Support Advisor, you will play a key role in coordinating installation projects and supporting both customers and contractor partners throughout the delivery process. Working within a fast-paced operations environment, you will be responsible for ensuring work progresses efficiently, service standards are maintained, and all administration is completed accurately.
Key responsibilities include:
- Building and maintaining strong relationships with contractors, suppliers, and key stakeholders.
- Coordinating and monitoring installation works to ensure they progress in line with agreed processes and service levels.
- Managing work queues, shared inboxes, databases, and CRM systems.
- Allocating work and tracking progress through internal systems and reporting tools.
- Supporting users with system and process queries and escalating issues where appropriate.
- Liaising with customers by phone and email to provide updates and resolve issues.
- Ensuring all customer interactions and project updates are accurately recorded.
- Identifying delays or challenges and working collaboratively with internal and external stakeholders to find solutions.
- Contributing to continuous improvement initiatives and process enhancements.
What you'll need to succeed:
- Previous experience in a customer service, operations support, administrative, or coordination role.
- Experience managing multiple tasks and prioritising workloads within a KPI- or SLA-driven environment.
- Strong communication skills and the confidence to engage with a wide range of stakeholders.
- Excellent organisational skills with a keen eye for detail.
- Good IT proficiency, including experience using Microsoft Office, CRM systems, databases, or similar business systems.
- The ability to build effective working relationships both internally and externally.
- Strong problem-solving skills and a proactive approach to resolving issues.
- The ability to analyse information, identify trends, and support operational improvements.
- A collaborative and solution-focused mindset.
What you'll get in return:
- Full-time position with opportunities for flexibility.
- Generous annual leave entitlement plus public holidays.
- A supportive and collaborative team environment.
- Ongoing training and professional development opportunities.
- Regular feedback, coaching, and career development support.
- The opportunity to join an organisation making a positive impact through the delivery of important customer-focused projects.
- A varied and engaging role offering exposure to a wide range of stakeholders and operational processes.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Installer Support Advisor employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land Installer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Installer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
