At a Glance
- Tasks: Manage schedules for engineers and coordinate maintenance work with clients and contractors.
- Company: Join a dynamic team in a fast-paced facilities management environment.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Other info: Opportunity to develop your skills in a collaborative and innovative setting.
- Why this job: Be the backbone of operations, ensuring smooth service delivery and client satisfaction.
- Qualifications: Strong organisational skills and experience in customer-facing roles are essential.
The predicted salary is between 31650 - 40000 £ per year.
The Scheduler will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients. Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below.
- Schedule PPM's for Engineers.
- Schedule work orders with engineers.
- Scheduling responsive repairs; liaising with tenants, clients, contractors and external parties.
- Scheduling work across all stated contracts.
- Reacting to emergencies raised by the client and overseeing the engineer's attendance.
- Plan efficiencies of location and response time improvements.
- Schedule PPM's / WAF's to Subcontractors.
- Taking ownership of daily workload.
- Diagnose technical abilities.
- Handling customer complaints or queries via telephone, email or letter.
- Manage completion of PPM's.
- Manage completion of reactive tasks.
- Manage 'Soft Service' Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
- Control and issue an engineer's uniform.
- Client liaison.
- Occasional support to ACM, CM.
- Production of monthly performance report.
- Management of contract performance schedule.
- Chasing subcontractors' reports/schedules.
- To achieve the team's agreed performance targets and ensure that SLA's are met.
IT Knowledge:
- MS Office
- CAFM Systems
Facilities Management experience:
- Experience of working in financial performance penalties.
- Strong organisation skills and a high attention to detail.
- General knowledge of Intranet services.
- Happy to work as part of a team or under own initiative.
- Good communication skills.
- PFI Experience.
Technical Knowledge/Experience:
- Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management).
- Excellent communication skills and ability to work well as part of a team.
- Ability to work in a fast-paced environment, multitask and make effective decisions quickly.
- Experience of working in financial performance penalties.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Scheduler/Administrator in Hucknall employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
