At a Glance
- Tasks: Provide top-notch support for housing repairs and general enquiries over the phone.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Earn £14.83 per hour plus holiday pay, with flexible working options.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in housing or customer service, with strong communication skills.
The predicted salary is between 30000 - 31000 £ per year.
We are looking for experienced and motivated Housing Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries. In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries. This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.
Key Responsibilities
- Handle inbound calls relating to housing repairs and general housing enquiries
- Accurately log repair requests and ensure timely escalation where required
- Provide clear, helpful advice and information to residents
- Deliver excellent customer service, resolving queries efficiently
- Work collaboratively with colleagues and service teams to meet customer needs
About You
- Proven experience working within a housing environment with QL (essential)
- Experience in a contact centre or customer service role
- Strong communication and customer service skills
- Ability to manage a high volume of calls in a busy setting
Housing Customer Service Advisors employer: Hays Business Support
Join our dynamic team as a Housing Customer Service Advisor, where you will play a vital role in enhancing the lives of residents through exceptional service. We pride ourselves on fostering a supportive work culture that values collaboration and professional growth, offering opportunities for training and development in a fast-paced environment. Located in a vibrant community, we provide competitive pay and benefits, ensuring that our employees feel valued and motivated to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Advisors
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on delivering clear, helpful advice just like you would for residents.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to hit the ground running.
We think you need these skills to ace Housing Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing repairs and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your application reflects your strong communication skills. We want to know how you handle customer queries and provide excellent service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and the specific services offered. Familiarise yourself with common issues residents face and how to address them. This will show that you're not just a good communicator, but also someone who understands the ins and outs of the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and housing. Think about scenarios where you've successfully resolved issues or provided excellent service. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, demonstrate your communication skills during the interview. Speak clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand a question. This will reflect your ability to handle calls effectively.
✨Be Ready for a Fast-Paced Environment
Prepare to discuss how you manage stress and prioritise tasks in a busy setting. Share examples from your past experiences where you successfully handled high call volumes or tight deadlines. This will reassure the interviewer that you can hit the ground running.
