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- Tasks: Provide 5* service to guests, manage meeting room bookings, and assist with events.
- Company: Join a leading property management company in the heart of Manchester.
- Benefits: Enjoy a competitive salary, excellent perks, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values personal touches and exceptional guest experiences.
- Qualifications: Experience in a client-facing receptionist role is essential; be proactive and organised.
- Other info: This is a permanent position with a focus on employee development.
The predicted salary is between 28800 - 43200 £ per year.
Your new company Hays are recruiting for a permanent, professional Guest Experience Host to act as the front‑line ambassador for our clients\’ busy Manchester city centre site. This role supports the on‑site management team to deliver an exceptional occupier and visitor experience, uphold high building standards, and ensure smooth day‑to‑day operations. The ideal candidate will be confident, customer‑focused, and capable of managing a varied workload in a fast‑paced environment. 25 hours 8am-1pm, salary is pro rata. Your new role Key Responsibilities Provide a warm, professional welcome to all visitors and occupiers. Respond promptly to service requests, ensuring issues are resolved quickly and appropriately. Communicate courteously and effectively in person, via phone, and email. Support with switchboard cover and general reception duties. Liaise with contractors and the management team to support reactive and planned maintenance activities. Log and track maintenance requests, ensuring service standards are met. Maintain high standards of cleanliness and presentation in all common and landlord areas. Assist with room bookings, meeting room set‑ups, refreshments, and events. Maintain and update tenant contact lists and site documentation. Contribute to Health & Safety processes, audits, and record‑keeping. Support marketing and engagement activity, including site events and social/business media presence. Work collaboratively with colleagues to uphold a welcoming, efficient, and well‑managed environment.What you\’ll need to succeed Strong interpersonal and communication skills. Ability to work independently and prioritise effectively. Good organisational and planning capability. Comfortable working in a dynamic, customer‑centric environment. Basic knowledge of Health & Safety requirements Confident using technology and administrative systems. Minimum 2 years\’ experience in a similar customer service, guest experience, concierge, or front‑of‑house role.What you\’ll get in return This role is 25 hours, Monday-Friday 8am-1pm, paying £26,000 – £27,000 pro rata, with excellent benefits. What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Host employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Familiarise yourself with the property management industry, especially in Manchester. Understanding local trends and challenges can help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to demonstrate how you would handle various guest situations can impress the hiring team.
✨Tip Number 3
Network with professionals in the hospitality and property management sectors. Attend local events or join online forums to make connections that could lead to referrals.
✨Tip Number 4
Research the company culture of the property management firm. Tailoring your approach to align with their values can show that you're a great fit for their team.
We think you need these skills to ace Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client-facing roles, particularly any receptionist or hospitality positions. Use specific examples that demonstrate your proactive and personable nature.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention how you can add personal touches to service and your organisational skills in managing bookings and events.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and problem-solving. These are crucial for the host role and will help you stand out to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Hays Business Support
✨Showcase Your Customer Service Skills
As a host, providing a 5* service is crucial. Prepare examples from your past experiences where you went the extra mile for guests or clients. This will demonstrate your commitment to excellent customer service.
✨Be Personable and Approachable
Since the role requires a personable attitude, practice your communication skills. Smile, maintain eye contact, and engage in friendly conversation during the interview to show that you can create a welcoming atmosphere.
✨Highlight Your Organisational Skills
The job involves booking meeting rooms and assisting with events. Be ready to discuss how you manage multiple tasks efficiently. Share specific tools or methods you use to stay organised and ensure everything runs smoothly.
✨Research the Company Culture
Understanding the property management company's values and culture can give you an edge. Familiarise yourself with their mission and any recent news. This knowledge will help you tailor your responses and show genuine interest in the role.
