Your new company A large housing provider who owns and manages homes and various community assets, serving customers across the South of England. Your new role Resolving customer complaints, both orally and in writing, in a timely manner. Supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. Communicate your findings and outcome to our customers and stakeholders, clearly and concisely, constructing a strong oral and written case. What you ll need to succeed Experience of working in a complaints or outbound sales role. Excellent written communication skills (spelling, grammar, punctuation) and ability to distil a message clearly and succinctly. Ability to show initiative and make appropriate decisions, whilst acting sensitively and fairly. Customer focused, with a polite and empathetic telephone manner. A good working knowledge of Microsoft Office packages, including Outlook, Word and Excel. Ability to analyse complex complaints and customer feedback issues and evidence findings. What you ll get in return Hybrid working once training is complete (3 days in office) 16.06 per hour 3 month temporary role 8:30am to 5pm (Monday to Friday) What you need to do now If you re interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now. If this job isn t quite r...
Complaints Officer in Hampshire employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
