At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues with a smile.
- Company: Join a dynamic team in a rapidly expanding tech company.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and flexible working options.
- Other info: Great opportunities for growth and ongoing training in a supportive environment.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Experience in technical support and strong problem-solving skills are a must.
The predicted salary is between 26100 - 31900 £ per year.
The Technical Customer Services person is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders. The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support journey. Working closely with internal technical teams, the successful candidate will act as a trusted point of contact, delivering effective solutions and contributing to continuous improvement initiatives.
Your new role
- Provide technical support to customers, partners and internal stakeholders via telephone, email and support ticketing systems.
- Diagnose and resolve hardware, software and connectivity issues in a timely and professional manner.
- Support the configuration, setup and commissioning of products and systems.
- Investigate faults, identify root causes and recommend appropriate solutions.
- Escalate complex technical issues to specialist teams where necessary.
- Maintain accurate and detailed records of customer interactions, investigations and resolutions.
- Prioritise and manage multiple support cases while meeting agreed service standards.
- Provide clear and concise technical guidance to both technical and non-technical users.
- Collaborate with Product, Engineering and other internal departments to resolve customer issues.
- Test and validate solutions before communicating recommendations to customers.
- Assist with the creation and maintenance of technical documentation, knowledge base articles and troubleshooting guides.
- Identify recurring issues and trends and provide feedback to support continuous improvement initiatives.
- Ensure all activities are carried out in accordance with company policies, procedures and quality standards.
What you'll need to succeed
- Previous experience within a technical support, technical helpdesk or customer service environment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical audiences.
- Experience managing multiple tasks and priorities in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Customer-focused approach with a commitment to delivering excellent service.
- Good working knowledge of Microsoft Office applications and business systems.
- Ability to work independently and as part of a team.
- Positive attitude with a willingness to learn and develop technical knowledge.
Desirable
- Experience using CRM, helpdesk or ticket management systems.
- Knowledge of networking, connectivity or technical diagnostic processes.
- Previous experience supporting technical products or systems.
- Experience within a customer-facing technical support role.
What you'll get in return
- Competitive salary with regular review opportunities.
- Annual bonus and performance-related incentives.
- Generous holiday allowance plus public holidays.
- Company pension scheme.
- Ongoing training and professional development.
- Clear progression pathways within a growing organisation.
- Supportive and collaborative team environment.
- Opportunity to work with innovative technologies in a rapidly expanding market.
- Employee wellbeing initiatives and support programmes.
- Flexible working arrangements where business needs allow.
- Modern office facilities and equipment.
- Regular team events and recognition programmes.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technical Customer Services in Hadley employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
