At a Glance
- Tasks: Be the face of the company, managing reception and coordinating meetings with style.
- Company: Join a respected Professional Services firm in Edinburgh with a collaborative culture.
- Benefits: Enjoy a competitive salary, great benefits, and a friendly work environment.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Make a real impact by delivering exceptional experiences for clients and colleagues.
- Qualifications: Strong communication skills and experience in front of house or hospitality roles.
The predicted salary is between 30000 - 40000 £ per year.
You'll be joining a highly respected Professional Services firm with a strong presence in Edinburgh. The organisation is known for its professional, collaborative culture and its commitment to delivering an exceptional experience for clients, visitors, and staff. You'll be part of a Front of House team that plays a key role in maintaining smooth daily operations and upholding the company's reputation for excellence.
As the Front of House Administrator, you'll be the first point of contact for clients, guests, and internal teams. Your role will combine reception duties, meeting coordination, facilities liaison, and administrative responsibilities. Your day‑to‑day work will include:
- Managing reception services, including answering calls, responding to emails, greeting visitors, issuing passes, and coordinating guest arrivals.
- Coordinating meetings using scheduling software, preparing rooms, arranging refreshments, and ensuring high‑quality hospitality.
- Supporting AV and video conferencing, including setup, testing, troubleshooting, and coordinating cross‑office calls.
- Maintaining FOH and kitchen areas, managing stock, placing orders, and ensuring a clean, organised environment.
- Handling mail and courier services, including international shipments and confidential materials.
- Providing event support, from arranging catering and staffing to coordinating logistics for internal and external functions.
- Liaising with facilities, security, and contractors to ensure smooth office operations.
- Supporting the Office Manager, including training new FOH team members and collecting ESG data.
This is a varied, fast‑paced role where no two days are the same.
To thrive in this role, you'll bring:
- Strong communication skills and a confident, professional manner.
- Excellent organisational ability and attention to detail.
- Experience in front of house, reception, hospitality, or administrative environment.
- Confidence using technology, including AV/VC platforms and scheduling systems.
- A proactive, solutions‑focused approach with the ability to multitask.
- A team‑oriented mindset and the ability to build positive working relationships.
- Reliability, discretion, and a commitment to delivering a high‑quality service.
You'll join a supportive, well‑established organisation that values its people and provides a professional, friendly working environment. You can expect:
- A competitive salary and benefits package.
- A collaborative team culture with strong cross‑office support.
- The chance to play a key role in delivering a first‑class experience for clients and colleagues.
Front of House Administrator employer: Hays Business Support
Join a highly respected Professional Services firm in Edinburgh, where you'll be part of a collaborative and professional culture that prioritises exceptional service for clients and staff alike. As a Front of House Administrator, you will enjoy a competitive salary, a supportive team environment, and the opportunity to develop your skills while playing a vital role in maintaining the firm's reputation for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
