At a Glance
- Tasks: Coordinate installation projects and support customers and contractors throughout the delivery process.
- Company: Established organisation in the energy efficiency and home improvement sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced operations environment with a focus on teamwork and collaboration.
- Why this job: Be a key player in improving homes and delivering exceptional customer service.
- Qualifications: Organised, customer-focused, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Your new company An established organisation operating across the energy efficiency and home improvement sector is seeking an organised and customer-focused professional to join its operations team. The organisation works closely with customers, contractors, and internal stakeholders to deliver property improvement and installation projects, ensuring high levels of service, quality, and compliance throughout the customer journey. Your new role As an Installer Support Advisor, you will play a key role in coordinating installation projects and supporting both customers and contractor partners throughout the delivery process. Working within a fast-paced operations environment, you will be responsible for ensuring work progresses efficiently, service standards are maintained, and all administration is completed accurately. Key responsibilities include: Building and maintaining strong relationships with contractors, suppliers, and key stakeholders. Coordinating and monitoring installation works to ensure they progress in line with agreed processes and service levels. Managing work queues, shared inboxes, databases, and CRM systems. Allocating work and tracking progress through internal systems and reporting tools. Supporting users with system and process queries and escalating issues where appropriate. Liaising with customers by phone and email to provide updates and resolve issues. Ensuring all customer interactions and project upd...
Installer Support Advisor in Edinburgh employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
We think you need these skills to ace Installer Support Advisor in Edinburgh
Customer Focus
Project Coordination
Relationship Management
Administration Skills
CRM Systems
Communication Skills
Problem-Solving Skills
