At a Glance
- Tasks: Provide first-line ICT support and troubleshoot technical issues for users.
- Company: Join a well-established charitable organisation with a supportive culture.
- Benefits: Competitive salary, benefits package, and collaborative team environment.
- Other info: Dynamic role with hands-on experience in a varied ICT environment.
- Why this job: Make a difference in a charity while developing your IT skills.
- Qualifications: Experience in ICT support and strong knowledge of Microsoft 365.
A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation.
Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively.
Your responsibilities will include:
- Providing first-line support for Microsoft 365, hardware, software, and general IT queries.
- Managing user accounts, permissions, and access requests within Microsoft 365.
- Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices.
- Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers.
- Supporting the setup, administration, and maintenance of mobile phones and related devices.
- Assisting with telephony systems, including user setup, extensions, voicemail, and call routing.
- Maintaining accurate records of ICT assets, equipment, and user allocations.
- Liaising with external support providers to escalate and resolve technical issues.
- Supporting software updates, system improvements, and device deployments.
What you'll need to succeed:
- Previous experience in an ICT Support, IT Support, or Service Desk role.
- Strong knowledge of Microsoft 365 administration and account management.
- Experience troubleshooting hardware, software, and user access issues.
- Knowledge of new starter and leaver processes, including device setup and collection.
- Experience supporting mobile devices and telephony systems.
- Knowledge of ICT security best practice, including MFA and access management.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive and solutions-focused approach to problem-solving.
What you'll get in return:
- Competitive salary and benefits package.
- The opportunity to work within a supportive and collaborative team.
- Exposure to a varied and hands-on ICT environment.
- Values led charity sector environment.
ICT Officer - 1st Line Support in Edinburgh employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Officer - 1st Line Support in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Business Support values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Business Support might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Business Support!
✨Direct Apply to Hays Business Support
Let's not forget to apply directly through the Hays Business Support website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Officer - 1st Line Support in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Business Support.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Business Support. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Business Support
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
