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- Tasks: Help Dutch-speaking customers with inquiries and resolve their issues.
- Company: Join a supportive team in West Yorkshire focused on customer satisfaction.
- Benefits: Enjoy career growth opportunities and health benefits in a friendly environment.
- Why this job: Make a real impact by enhancing customer experiences while using your language skills.
- Qualifications: Fluent in Dutch and English, with customer service experience preferred.
- Other info: Work independently and collaboratively in a dynamic setting.
Customer Service Adviser – Fluent Dutch speaking. West Yorkshire – can be based in Wakefield or surrounding areas. Salary: Circa. £27,000 + Job Description: We are seeking a motivated and customer-focused individual to join our team as a Dutch-Speaking Customer Service Adviser. In this role, you will be responsible for providing excellent customer service to our Dutch-speaking clients, addressing their enquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in Dutch. Provide accurate information about products and services. Resolve customer issues and complaints in a timely and professional manner. Maintain customer records and update information as needed. Collaborate with other departments to ensure customer satisfaction. Meet performance targets and contribute to team goals.Requirements: Fluency in Dutch and English (both written and spoken). Previous experience in customer service or a related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. The ability to work independently and as part of a team. Proficiency in using customer service software and Microsoft Office Suite.Preferred Qualifications: Experience working with clients from the Netherlands. Knowledge of Dutch culture and business practices. Additional language skills are a plus.Benefits: Opportunities for career advancement. Friendly and supportive work environment. Health and wellness benefits.How to Apply: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role to [email address]. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dutch-speaking Customer Service Adviser employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch-speaking Customer Service Adviser
✨Tip Number 1
Make sure to highlight your fluency in both Dutch and English during the interview. Practice common customer service scenarios in both languages to demonstrate your communication skills.
✨Tip Number 2
Familiarize yourself with Dutch culture and business practices. This knowledge can help you connect better with clients and show that you understand their needs.
✨Tip Number 3
Prepare examples from your previous customer service experience that showcase your problem-solving abilities. Be ready to discuss how you resolved specific issues effectively.
✨Tip Number 4
Research the company and its products or services thoroughly. Being knowledgeable about what they offer will allow you to provide accurate information and demonstrate your enthusiasm for the role.
We think you need these skills to ace Dutch-speaking Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Dutch and English, as well as any previous customer service experience. Emphasize skills that align with the job description, such as problem-solving and communication.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer service and how your background makes you a great fit for this role. Mention any experience with Dutch clients or knowledge of Dutch culture to stand out.
Showcase Relevant Skills: Highlight specific examples of how you've successfully resolved customer issues in the past. Use metrics if possible to demonstrate your impact, such as customer satisfaction scores or performance targets met.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your Dutch language skills are reflected accurately, as this is crucial for the role.
How to prepare for a job interview at Hays Business Support
✨Showcase Your Language Skills
Since fluency in Dutch and English is crucial for this role, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to show your proficiency.
✨Highlight Relevant Experience
Discuss your previous experience in customer service or related fields. Provide specific examples of how you've successfully resolved customer issues and contributed to team goals, as this will showcase your suitability for the position.
✨Understand Dutch Culture
Having knowledge of Dutch culture and business practices can set you apart from other candidates. Research common customs and communication styles to demonstrate your understanding and ability to connect with Dutch-speaking clients.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and performance targets to show your genuine interest in the role and the organization.
