At a Glance
- Tasks: Lead a transformation programme to modernise cleaning services and improve efficiency.
- Company: Dynamic West Midlands client focused on innovative service delivery.
- Benefits: Competitive day rate, hybrid working, and opportunity for impactful change.
- Other info: Engaged environment with opportunities for personal and professional growth.
- Why this job: Shape the future of cleaning services and drive real operational change.
- Qualifications: Experience in cleaning or operational leadership with strong people-management skills.
Your new company is a West Midlands based client looking for an Interim Delivery Manager to join them on a transformation programme. You will lead the current shift schedule from fragmented, locally managed cleaning arrangements to a standardised, efficient, digitally enabled service aligned with industry benchmarks. Working closely with the Head of Service, you will uncover issues, validate information, and implement new systems, processes, and governance frameworks. You will manage Cleaning Supervisors and around 50 part-time Operatives, driving accountability, improving performance, and supporting behavioural and cultural change. This role requires someone who can get stuck in, build trust quickly, and bring a fresh pair of eyes to long-standing challenges.
Your new role involves delivering the transformation programme across several core areas:
- Service Transformation & Integration: Bringing multiple cleaning services together into a single, consistent operating model with clear standards, controls, and aligned working practices.
- Leadership & Performance Management: Managing Cleaning Supervisors and frontline Operatives, driving performance, accountability, and cultural change across all levels.
- Service Redesign: Restructuring delivery models, including shift patterns and workforce deployment, to improve efficiency, productivity, and service outcomes.
- Digital Transformation: Embedding digital systems for audits, task management, and performance reporting, replacing manual processes and improving visibility.
- Productivity & Benchmarking: Reviewing current delivery, aligning staffing levels to industry productivity standards, and ensuring the service meets recognised benchmarks.
- Audit, Governance & Compliance: Implementing structured audit frameworks, strengthening assurance processes, and standardising risk assessments, COSHH, and safe systems of work.
- Financial Management: Reviewing budgets, staffing costs, and identifying opportunities for efficiencies and improved value for money.
- Operational Engagement: Working closely with the Cleaning Supervisor and Shift Manager, supporting cultural change and ensuring consistent delivery across all hubs.
What you'll need to succeed: We're looking for a strong operational leader with experience in cleaning or soft FM environments, industrial services, or similar operational settings. The ideal candidate will be confident managing frontline teams, embedding new processes, and driving change in a hands-on, practical way. They should bring experience in cleaning, soft FM, industrial operations, or wider service transformation, along with strong people-management skills, including the ability to handle difficult conversations and support cultural change. We need someone who has previously implemented or embedded new systems, processes, or digital tools, and who brings a proactive, investigative mindset-someone who naturally uncovers issues and takes action to resolve them. The role requires the ability to work at pace, manage multiple priorities, and deliver against clear expectations. Experience with TUPE or organisational change is desirable, and while public-sector experience is advantageous, it is not essential for the right candidate.
What you'll get in return: In return, you'll step into a meaningful 6-month assignment where you'll play a central role in shaping and modernising cleaning services across Sandwell. You'll receive a competitive day rate of £300, along with the flexibility of a hybrid working arrangement, which can be discussed based on operational needs. The role is based across the Sandwell area, with travel required to local hubs within a 5-mile radius, and while transport can be arranged, having your own vehicle will be a real advantage. You'll work closely with an engaged Head of Service-typically on site four days a week-and gain the opportunity to influence culture, embed new systems, and drive real operational change within a supportive environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Delivery Manager employer: Hays Business Support
Our West Midlands-based client offers an exceptional opportunity for a Delivery Manager to lead transformative change in cleaning services. With a focus on employee growth and a supportive work culture, you will be at the forefront of modernising operations while enjoying a competitive day rate and flexible hybrid working arrangements. This role not only allows you to influence positive cultural shifts but also provides a platform for meaningful contributions within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning or facilities management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its current challenges. Show them you understand their needs and how you can lead the transformation programme effectively.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed teams, driven performance, and implemented change. This will help you stand out as a strong operational leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Delivery Manager role.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in cleaning or soft FM environments, and showcase any relevant achievements that demonstrate your ability to lead teams and drive change.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed teams, implemented new processes, or led transformation projects in the past.
Showcase Your Leadership Skills:In your application, emphasise your leadership and people-management skills. Talk about how you've handled difficult conversations and supported cultural change in previous roles. We want to see that you can build trust and drive accountability!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hays Business Support
✨Know the Transformation Programme Inside Out
Before your interview, dive deep into the specifics of the transformation programme mentioned in the job description. Understand the current challenges and think about how you can bring fresh ideas to standardise and improve the cleaning services. This will show your potential employer that you're proactive and ready to tackle their issues head-on.
✨Showcase Your People Management Skills
Since you'll be managing Cleaning Supervisors and Operatives, prepare examples of how you've successfully led teams in the past. Think about times when you drove performance or managed difficult conversations. Highlighting these experiences will demonstrate your capability to foster accountability and cultural change.
✨Emphasise Your Digital Transformation Experience
The role requires embedding digital systems for audits and task management. Be ready to discuss any previous experience you have with implementing new processes or digital tools. Share specific examples of how these changes improved efficiency and visibility in your past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Think of scenarios where you've had to uncover issues and take action quickly. Practising these responses will help you convey your investigative mindset and readiness to work at pace.
