At a Glance
- Tasks: Process customer orders and ensure smooth communication between teams.
- Company: Join a friendly, growing manufacturing business in Deeside.
- Benefits: Enjoy 25 days holiday, free parking, and a supportive team.
- Other info: Full-time role with opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25185 - 30000 £ per year.
Your new company
Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team.
Your new role
The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism. Hours of work are Monday to Thursday from 08.30am until 17.00pm and Friday 08.30am until 16.00pm.
The successful candidate will be responsible for:
- Order Processing: Accurately enter, manage, and track sales orders within the system.
- Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support.
- Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment.
- Record Maintenance: Update and maintain customer records, ensuring data accuracy.
- Reporting: Prepare and distribute sales reports and performance metrics as required.
- Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary.
- Order Management: Process and efficiently monitor customer orders, returns, and refunds.
- Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner.
- Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses.
- Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication.
- Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS.
- Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks.
What you'll need to succeed:
- Excellent communication skills both written and verbal.
- Strong attention to detail.
- Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently.
- Proficient in order management systems and Microsoft Office Suite.
- Passion for going that extra mile and providing a first-class customer service experience.
- Strong problem-solving skills.
What you'll get in return:
- 25 days holiday + bank holidays.
- Free parking.
- Small and friendly team.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Order Processor / Technical Administrator in Deeside employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processor / Technical Administrator in Deeside
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Hays Business Support, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Order Processor / Technical Administrator in Deeside
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Hays Business Support specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Hays Business Support
✨Know Your Manufacturing Processes
Before you walk into the interview with Hays Business Support, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Hays Business Support value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
