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- Tasks: Help customers by managing correspondence and answering queries over the phone.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by enhancing customer experiences and building relationships.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
- Other info: This role offers a chance to develop your customer service skills in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
Main purpose of the job As the customer service officer, you will be responsible for providing essential departmental support by drafting correspondence or managing correspondence operations in response to enquiries from customers. Responsibilities *You will proactively acknowledge and deal with correspondence within the appropriate timescales, producing quality draft responses promoting customer service excellence, whilst ensuring an organised electronic filing system is maintained at all times. *You will liaise directly with customers over the telephone to help answer their queries, providing reassurance where required and follow-up-agreed outcomes and actions in writing. *You will prioritise your work and make decisions on when to follow up on issues and when to escalate to your manager. *Providing cover across all types of correspondence functions. *Help to manage the teams' customer mailbox and workflow. *You will act with discretion and maintain confidentiality of correspondence. *You will take on duties within the wider Customer Strategy and Services team, such as answering customer calls if required. *You will produce documents to a high standard using the appropriate software, including the following but not limited to; MS Office and Excel. General *To act in accordance with the behaviour and values of the organisation *To manage your own performance, to be accountable for meeting individual, team and corporate objectives *To comply with and c…
Customer Support Officer employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Being able to convey information clearly and reassuringly is key for a Customer Support Officer.
✨Tip Number 3
Get comfortable with MS Office and Excel, as these tools are essential for producing high-quality documents and managing correspondence efficiently.
✨Tip Number 4
Show your understanding of confidentiality and discretion in customer interactions. Be prepared to discuss how you would handle sensitive information during the interview.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or correspondence management. Use specific examples that demonstrate your ability to handle customer queries and maintain an organized filing system.
Showcase Communication Skills: Since the role involves direct communication with customers, highlight your strong verbal and written communication skills. Provide examples of how you've effectively communicated with customers in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's values and how you align with them. Mention your commitment to customer service excellence and your ability to manage correspondence efficiently.
How to prepare for a job interview at Hays Business Support
✨Showcase Your Communication Skills
As a Customer Support Officer, effective communication is key. Be prepared to demonstrate your ability to draft clear and concise correspondence. You might be asked to provide examples of how you've handled customer inquiries in the past.
✨Demonstrate Organizational Skills
Highlight your experience with maintaining organized systems, especially for electronic filing. Discuss any tools or methods you use to keep track of correspondence and ensure timely responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills. Prepare to discuss how you prioritize tasks, when you would escalate issues, and how you follow up on customer queries to ensure satisfaction.
✨Familiarize Yourself with Relevant Software
Since proficiency in MS Office and Excel is important, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles to produce high-quality documents and manage workflows.
