At a Glance
- Tasks: Provide top-notch support to customers via phone and email, resolving queries with care.
- Company: Join a respected public sector organisation in vibrant Bristol.
- Benefits: Gain valuable experience in customer service with a supportive team environment.
- Other info: Enjoy a structured work schedule with opportunities for personal growth.
- Why this job: Make a difference by helping people and enhancing your communication skills.
- Qualifications: Experience in customer service or call centre roles is essential.
The predicted salary is between 20000 - 25000 £ per year.
Your new company
You will be working for a public sector organisation based in central and north central Bristol.
Work Pattern
This position will be starting in August 2026, 08:30 to 16:30 Monday to Friday, on site. Temp Duration: 6 weeks.
Your new role
- You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.
- Assisting customers by phone and email to provide tailored advice and support.
- Delivering a high standard of customer service during busy and slow periods.
- Handling sensitive and sometimes complex enquiries with professionalism and care.
- Accurately logging all interactions on the CRM system.
- Referring callers to specialist teams when appropriate.
- Liaising with internal departments to resolve enquiries effectively.
- Managing and prioritising workload in line with service demand.
What you’ll need to succeed
- Experience in a call centre, customer service agent, student support agent or similar role is required.
- Excellent verbal and written communication skills.
- Strong organisational and time management skills.
- Good IT skills and the ability to learn new systems quickly.
- Ability to work independently and use initiative.
- A professional, empathetic approach with a strong understanding of confidentiality.
What you need to do now
If you’re interested in this role, click apply now to forward an up-to-date copy of your CV.
Customer Support Agent employer: Hays Business Support
Join a reputable public sector organisation in the heart of Bristol, where you will be part of a dedicated Customer Services team that values professionalism and empathy. Enjoy a supportive work culture that prioritises employee growth and development, with opportunities to enhance your skills while making a meaningful impact in the community. With a structured work pattern and a commitment to high standards of customer service, this role offers a rewarding experience in a vibrant location.
