At a Glance
- Tasks: Provide top-tier support to pub partners and drivers over the weekend.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Earn £13.50 per hour with potential for contract extension.
- Other info: Weekend shifts only, perfect for students or those seeking flexible work.
- Why this job: Make a real difference by ensuring seamless logistics operations.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 13.5 - 13.5 £ per hour.
Customer Service Advisor
Location: Wellingborough, Northamptonshire
Contract Type: 3-Month Fixed-Term Contract (with possible extension)
Pay Rate: £13.50 per hour
Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM
About the Role
In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.
Key Responsibilities
- Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
- Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
- Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
- Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.
What You’ll Need
- The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
- The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
- The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
Customer Services - Weekend Only employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
