At a Glance
- Tasks: Coordinate customer enquiries and manage property-related requests in a fast-paced environment.
- Company: Join a well-established organisation in Stoke-on-Trent focused on high-quality customer service.
- Benefits: Earn £15-£16 per hour, enjoy weekly pay, and gain valuable experience.
- Other info: Flexible temporary role with potential for extension and ongoing support from a dedicated consultant.
- Why this job: Make a real difference by ensuring customer satisfaction and safety in property management.
- Qualifications: Experience in customer service and knowledge of health and safety principles required.
You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key.
As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination. Key responsibilities will include:
- Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications
- Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales
- Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers
- Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks
- Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access
- Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting
- Liaising with internal teams and external partners to ensure a seamless customer journey
- Supporting wider administrative tasks including inbox management and general coordination duties
To be successful in this role, you will have:
- Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments
- A strong understanding of health and safety principles within a property or facilities setting, including awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks
- The ability to identify and escalate potential risks to customers, contractors or colleagues
- Experience ensuring work is carried out in line with safety procedures and organisational policies
- Knowledge of safe working practices when coordinating contractors and property access
- An understanding of the importance of accurate record keeping for compliance and audit purposes
- Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders
- Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks
- A proactive and customer-focused approach, ensuring a high standard of service delivery
- Good IT skills across Microsoft Office and internal systems
Competitive hourly rate of £15-£16 per hour (dependent on experience). Weekly pay through Hays. Holiday pay accrual. Flexible temporary assignment with potential for extension. Opportunity to gain valuable experience within a reputable organisation. Ongoing support from a dedicated Hays consultant.
If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now.
Customer Services Co-ordinator employer: Hays Business Support
Join a well-established organisation in Stoke-on-Trent that values teamwork and customer focus, providing a supportive environment for its employees. With competitive pay, flexible working arrangements, and opportunities for professional growth, this role as a Customer Services Co-ordinator offers a chance to make a meaningful impact while ensuring high-quality service delivery in a fast-paced setting. Benefit from ongoing support and the potential for extension in your temporary assignment, all while contributing to essential services that enhance community wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-ordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Business Support.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Business Support. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Co-ordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Business Support.
How to prepare for a job interview at Hays Business Support
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Business Support's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Business Support offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
