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For Companies At a Glance
- Tasks: Join a dynamic team supporting global client accounts through email and phone.
- Company: Be part of a well-established market leader with a strong customer base.
- Benefits: Enjoy hybrid work options, training, on-site parking, and a competitive salary of £26,000.
- Why this job: Perfect for those passionate about customer support and seeking career progression in a fast-paced environment.
- Qualifications: Must be computer-savvy, customer-focused, and possess strong communication skills.
- Other info: Opportunity for personal growth in a supportive team atmosphere.
The predicted salary is between 15600 - 36400 £ per year.
Your new company
Our client is a market leader in their field, well-established with a strong customer base. They are currently looking for a new member of the customer support team due to a staff member relocating.
Your new role
You will be part of a critical team supporting their largest client accounts globally. On a day-to-day basis, you will be supporting customers over email and sometimes over the phone, dealing with enquiries and raising requests on the CRM system. You will be managing the inboxes, processing customer orders in a timely manner and providing customers with updates.
What you'll need to succeed
- This is a fast-paced role, so you will need to enjoy a busy, ever-changing environment.
- Competent user of computers and able to pick up new systems.
- Customer-focused individual.
- Strong communication skills, both written and verbal.
This is an excellent role for individuals who really enjoy customer support and are looking for progression in a business-to-business customer service environment.
What you'll get in return
- Training and development.
- Parking on site.
- Salary of £26,000.
- Hybrid work pattern once trained up.
- Excellent benefits package.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Services employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since you'll be dealing with customers over email and phone, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Get comfortable with CRM systems. If you have experience with any customer relationship management software, highlight that in your discussions, as it shows you're ready to hit the ground running.
✨Tip Number 4
Show enthusiasm for a fast-paced environment. During your conversations, express your excitement about working in a dynamic setting and how you thrive under pressure, which is crucial for this role.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any experience with CRM systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support. Mention specific examples of how you've successfully handled customer enquiries in the past and your ability to thrive in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your computer proficiency and ability to learn new systems quickly. This will demonstrate your readiness for the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Business Support
✨Show Your Customer Focus
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've successfully handled customer enquiries or resolved issues in the past, as this role is all about supporting clients effectively.
✨Demonstrate Strong Communication Skills
Since strong written and verbal communication skills are essential for this position, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you had to communicate complex information simply and effectively.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM system to manage customer requests, it’s beneficial to familiarise yourself with common CRM software. If you have experience with any specific systems, be ready to discuss how you used them to improve customer interactions.
✨Embrace the Fast-Paced Environment
This role requires someone who thrives in a busy setting. Be prepared to discuss how you manage your time and prioritise tasks when things get hectic. Sharing examples of how you've adapted to change can also demonstrate your suitability for this dynamic role.
