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For Companies At a Glance
- Tasks: Join a busy service team coordinating customer requests and scheduling engineers.
- Company: Work with a successful global business serving commercial and public customers.
- Benefits: Enjoy a temporary role with free on-site parking and an hourly rate of £14.
- Why this job: Gain experience in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Experience in a service environment and scheduling is preferred; must be adaptable.
- Other info: Office-based role with potential for extension after 6 months.
Your new company
Our client is a highly successful global business working with both commercial and public customers. They are looking for a temporary service coordinator/scheduler to join their busy service team to support a wide range of customers.
Your new role
- Working as part of a large and busy service team, you will be responsible for processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site.
- Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
- Producing quotations using SAP, confirming and documenting price and site availability to customers.
- Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
- Communicating with credit controllers regarding credit checks/issues.
- Arranging follow-up meetings for the engineer and any spare parts and ensuring the job is carried out within the timescales established in the Department's performance targets.
What you'll need to succeed
- Experience of working in a busy service environment
- Experience of scheduling engineers
- Enjoy a fast-paced and changing role
- Able to start at short notice
What you'll get in return
- Temporary role for 6 months, possibility of extension
- Office-based role in a large team working Monday to Friday, 8.30am to 5pm or 9am to 5.30pm.
- Free on-site parking
- Hourly rate of £14 per hour
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Services employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Familiarise yourself with the service planning systems commonly used in customer service roles. Understanding how to efficiently schedule and coordinate services will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in resolving customer issues. Being able to demonstrate your ability to handle queries and maintain customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Gain insights into the company’s operations by researching their services and customer base. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and scheduling. Use keywords from the job description to demonstrate that you meet the requirements.
Showcase Communication Skills: In your application, emphasise your ability to communicate effectively with customers and team members. Provide examples of how you've resolved issues or coordinated schedules in previous roles.
Highlight Relevant Experience: Detail any experience you have in a busy service environment, particularly in scheduling engineers or processing service requests. This will show that you understand the demands of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and any accompanying documents. Ensure there are no spelling or grammatical errors, as these can create a negative impression.
How to prepare for a job interview at Hays Business Support
✨Know the Role Inside Out
Make sure you understand the responsibilities of a service coordinator. Familiarise yourself with processing field service requests, scheduling engineers, and using systems like SAP. This knowledge will help you answer questions confidently.
✨Demonstrate Your Communication Skills
Since the role involves proactive communication with customers, be prepared to showcase your communication skills during the interview. Share examples of how you've resolved customer issues or coordinated with teams in the past.
✨Showcase Your Experience in Fast-Paced Environments
Highlight any previous experience working in busy service environments. Discuss how you manage multiple tasks and adapt to changing situations, as this is crucial for success in this role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, performance targets, and what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
