Your new company You'll be joining a well-established service-led business that supports customers across the UK. This is a great opportunity to become part of a busy and collaborative customer service team where the focus is on delivering a smooth, efficient and professional experience for clients and internal stakeholders. This role would particularly suit someone with a background in housing, social housing, repairs & maintenance, property services or resident support who is looking to bring their customer service expertise into a new environment. Your new role Handle inbound customer enquiries and provide timely, professional support. Resolve customer queries efficiently and escalate complex issues where required. Maintain accurate records and update internal systems. Work closely with colleagues to ensure service levels are achieved. Support customers through a variety of communication channels. Deliver a high standard of customer care while managing multiple enquiries. Ensure issues are followed through to resolution, keeping customers informed throughout.What you'll need to succeed Previous customer service experience is essential. Experience within housing, social housing, repairs & maintenance, property management or resident services would be highly advantageous. Comfortable handling a high volume of customer enquiries and resolving issues effectively. Strong verbal and written communication skills. Excellent organisational skills and attention to detail. Ability to prioritise workload in a fast-paced environment. Confident problem solver with a proactive approach. Positive attitude and a genuine desire to help customers. Good IT skills and confidence using multiple systems. Be able to get to the office 5 days a week in Chadderton What you'll get in return In return, you'll receive an excellent salary of £26,500 plus a great benefits package as well as the chance to develop your customer service career within a supportive team environment. You'll gain valuable experience in a role where no two days are the same and where your contribution will directly support service quality and customer satisfaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Specialist - Housing background employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
