At a Glance
- Tasks: Support daily operations, manage sales orders, and collaborate with teams for smooth processes.
- Company: Dynamic company in Milton Keynes with a friendly and supportive culture.
- Benefits: Competitive salary, career development opportunities, and a positive work environment.
- Other info: Opportunity to work closely with senior leadership and contribute to business success.
- Why this job: Make a real impact while developing your skills in a fast-paced role.
- Qualifications: Experience in customer service or administration, strong organisational and communication skills.
My client is looking for a highly organised and proactive customer service specialist / Sales order administrator to join their team in Milton Keynes. This is a varied and fast-paced role that will play a key part in supporting daily business operations, working closely with internal teams, customers, suppliers, and senior management.
The successful candidate will be a confident communicator with excellent administrative skills, a strong attention to detail, and the ability to manage multiple priorities effectively.
Your new role
- Collaborate closely with the accounting team to ensure smooth and accurate daily invoicing processes.
- Obtain and manage freight quotations, ensuring timely and cost-effective delivery solutions.
- Sales order processing.
- Provide administrative support to the Managing Director and Regional Sales Manager.
- Build and maintain strong working relationships with sister companies, facilitating efficient communication and coordination of intercompany orders.
- Support day-to-day office operations and contribute to the smooth running of the business.
- Maintain accurate records and documentation.
- Demonstrate a proactive approach to problem-solving and continuous improvement.
What you'll need to succeed
- Previous experience in an administrative, office support, or customer service role.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
- A positive, can-do attitude with a strong work ethic.
- Ability to work independently and collaboratively as part of a team.
- High levels of accuracy and attention to detail.
- A sense of urgency and commitment to delivering exceptional results.
What you'll get in return
- Competitive salary.
- Supportive and friendly working environment.
- Opportunity to work closely with senior leadership.
- Career development and growth opportunities.
- A varied role where your contribution will make a real impact.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service / Sales Order Processing employer: Hays Business Support
Join a dynamic team in Milton Keynes where your role as a Customer Service / Sales Order Processing specialist will be pivotal in driving daily operations and fostering strong relationships across the business. Enjoy a supportive and friendly work environment that prioritises employee growth, offering competitive salaries and opportunities to collaborate closely with senior leadership, ensuring your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Sales Order Processing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Sales Order Processing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
