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For Companies At a Glance
- Tasks: Manage order processes and keep customers updated from enquiry to completion.
- Company: Join a globally recognised manufacturing company with a supportive team environment.
- Benefits: Earn £16.50 - £20ph, enjoy remote work options, and benefit from on-site parking.
- Why this job: Gain valuable experience in a fast-paced industry while working for a reputable business.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Temporary position for 6 months, covering the EMEA region; European languages are a plus.
Your new company
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!
Your new role
As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP.
What you\’ll need to succeed
You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered.
What you\’ll get in return
You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of £16.50 – £20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Representative - Manufacturing employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Manufacturing
✨Tip Number 1
Familiarise yourself with SAP and other ERP systems. Since the role requires managing high volume orders through SAP, having a solid understanding of this software will give you an edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Given that this position is highly customer-focused, be prepared to discuss specific examples of how you've successfully managed customer inquiries and resolved issues in previous roles.
✨Tip Number 3
Research the manufacturing industry trends. Understanding the current landscape of the manufacturing sector can help you demonstrate your knowledge and enthusiasm for the role during interviews.
✨Tip Number 4
Prepare to discuss your experience with order processing and export documentation. Be ready to explain how you've handled similar tasks in the past, as this will show your capability to manage the responsibilities outlined in the job description.
We think you need these skills to ace Customer Service Representative - Manufacturing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within a manufacturing context. Emphasise any roles where you managed order processes or liaised with suppliers.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's needs. Mention your ability to handle high volumes of orders and your familiarity with SAP or similar systems.
Highlight Language Skills: If you speak any European languages, be sure to mention them in your application. Even if they are not essential, they can set you apart from other candidates.
Showcase Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated with customers and team members. This is crucial for a customer service role.
How to prepare for a job interview at Hays Business Support
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially within manufacturing. Be prepared to discuss specific examples of how you've handled customer inquiries and resolved issues efficiently.
✨Demonstrate Your Order Processing Knowledge
Familiarise yourself with the order processing workflow, particularly in a fast-paced environment. Be ready to explain your understanding of managing orders from enquiry to completion, and how you ensure customer satisfaction throughout the process.
✨Highlight Your Technical Skills
Since the role involves using SAP and other ERP/CRM systems, be prepared to discuss your technical skills. If you have experience with SAP, mention it specifically, but also be open about your ability to learn new systems quickly.
✨Prepare for Language Questions
Although European languages are not essential, if you speak any, be sure to mention them. Prepare to discuss how your language skills could benefit communication with customers across the EMEA region.
