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For Companies At a Glance
- Tasks: Join a dynamic team as a Customer Service advisor, handling orders and building customer relationships.
- Company: Work for a leading global manufacturing business in Ellesmere Port with an international client base.
- Benefits: Enjoy 25 days annual leave, a bonus scheme, private healthcare, and free parking.
- Why this job: Experience a flexible work environment with a supportive culture and opportunities for growth.
- Qualifications: Previous customer service experience in manufacturing is essential; knowledge of SAP is a plus.
- Other info: Hybrid working model with core hours and various shift options available.
Your new company
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
My client, a global manufacturing business based in Ellesmere Port, is seeking a professional Customer Service / Order processor to join their team on a permanent basis.
Working from contemporary offices with ample free parking, you will be joining a well-established, fast-paced team who pride themselves on the service they provide to their international client base.
Due to the location of the organisation, you will need to drive
Your new role
The position is being offered full time Monday to Friday with a hybrid model in place, working from home one day per week.
They have a flexible working shift pattern as follows: 7am until 15.00pm, 8am until 16.00pm, 9am until 17.00pm or 10am until 18.00pm.
This is a very fast-paced role and will suit a candidate who possesses an excellent eye for detail and thrives in an ever-changing environment.
Some of your duties will include but not limited to
Provide outstanding customer service to all internal and external customers
Address complex customer requests and proactively follow up on deliveries, enquiries, and issues.
Building excellent relationships with customers and going the extra mile to ensure the company remains as first choice.Collates and prepares all relevant documentation applicable to each movement – e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes and invoices.Booking final dates for orders and maintaining the system, keeping all orders current and accurateWorking with an exceptional eye for detail – especially when raising appropriate export documentation
Resolving customer complaints
What you\’ll need to succeed
Proven history in an office-based customer service / order processing position, ideally within manufacturing
Excellent communication skills both written and verbal
Knowledge of both import and export is an advantage.
SAP knowledge would be desirable
Passion for going that extra mile
What you\’ll get in return
Competitive salary between £30,000 and £33,000 per annum
Free parking
Progression opportunities
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xiskglj
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service - Manufacturing employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Manufacturing
✨Tip Number 1
Familiarise yourself with the manufacturing industry and the specific challenges it faces. Understanding the nuances of customer service in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your SAP skills, as familiarity with this software is a significant advantage. Consider taking an online course or tutorial to enhance your knowledge before applying.
✨Tip Number 3
If you speak a second language like Spanish, French, or Italian, be sure to highlight this in conversations. It can set you apart from other candidates and show your ability to cater to an international client base.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving skills and ability to handle complaints. Think of examples from your past experiences where you successfully resolved customer issues.
We think you need these skills to ace Customer Service - Manufacturing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and order processing, particularly within a manufacturing environment. Use specific examples that demonstrate your attention to detail and ability to handle complex customer requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your familiarity with SAP and any additional languages you speak, as these are advantageous for the role. Be sure to express why you want to work for this particular company.
Highlight Relevant Skills: In your application, emphasise skills such as relationship building, problem-solving, and your ability to manage a demanding client base. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Hays Business Support
✨Research the Company
Before your interview, take some time to learn about the manufacturing business and its values. Understanding their commitment to customer service will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to handle complex customer requests and build strong relationships. Highlight any specific achievements in a customer service role.
✨Familiarise Yourself with SAP
If you have experience with SAP, be ready to discuss it during the interview. If not, consider brushing up on the basics, as familiarity with this system is an advantage for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with complaints or processing orders. Practising your responses can help you feel more confident and articulate during the interview.
