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For Companies At a Glance
- Tasks: Manage customer relationships and support the sales process in a fast-paced environment.
- Company: Global leader in electronic manufacturing with a supportive team culture.
- Benefits: Competitive salary, free parking, and great career progression opportunities.
- Why this job: Join a friendly team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Office-based role with opportunities for personal and professional growth.
Your new company is a global leader in electronic manufacturing, seeking a professional customer service coordinator to join their team on a permanent basis. If you have a passion for going that extra mile and are used to working at a fast pace, we want to hear from you.
Working from modern offices, you will be joining a well-established team who offer support and career progression.
Your new role is full time, Monday to Friday, and fully office-based. You will report directly to the Managing Director and be responsible for managing customer relationships and supporting the sales process. The role involves:
- Processing customer orders
- Maintaining communication
- Working collaboratively with internal teams to meet customer needs
- Managing customer backlogs
- Supporting sales generation
- Contributing to lead generation efforts
Some of your duties will include but are not limited to:
- Providing exemplary support to customers by processing orders accurately and efficiently
- Maintaining regular communication with customers, offering updates and reports on the status of their orders
- Working with account managers to provide support in driving through new and repeat sales by promptly responding to customer enquiries
- Providing product information and preparing accurate quotes within specified timeframes
- Sourcing new sales opportunities through inbound lead follow-up and email prospecting
- Working closely with colleagues in Field Sales, Product Management, and other departments to meet customer needs and achieve shared goals
- Dealing with general office administration and data entry
What you’ll need to succeed:
- Proven history in a fast-paced order processing/customer service position
- Strong communication skills, both written and verbal
- Passion for going that extra mile
- Strong planning and organisation skills
- Familiarity with working with CRM systems
What you’ll get in return:
- Competitive salary between £27,000 to £30,000 per annum
- Free parking
- Progression opportunities
- Friendly and supportive team
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Coordinator employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and order processing. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for going the extra mile during interviews. Share specific examples of how you've exceeded customer expectations in the past, as this will resonate well with potential employers looking for that standout candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed, and we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Coordinator role. Highlight your fast-paced order processing experience and any relevant CRM system knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and going the extra mile. Share specific examples of how you've successfully managed customer relationships in the past – we love a good story!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see why you’re a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays Business Support
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've gone the extra mile for customers. Think of specific examples that showcase your ability to handle multiple tasks while maintaining excellent communication.
✨Familiarise Yourself with CRM Systems
Since the role requires working with CRM systems, make sure you understand how they function. If you’ve used any specific systems before, be prepared to talk about them. If not, do a bit of research on popular CRM tools and their features to show your willingness to learn.
✨Prepare for Role-Specific Questions
Anticipate questions related to order processing and managing customer relationships. Think about how you would handle common scenarios, like dealing with a backlog or responding to a difficult customer. Practising these responses can help you feel more confident during the interview.
✨Show Enthusiasm for Team Collaboration
This role involves working closely with various teams, so express your enthusiasm for collaboration. Share examples of how you've successfully worked with others in the past to achieve shared goals. Highlighting your team spirit can set you apart from other candidates.
