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- Tasks: Be the go-to person for customer queries via phone, email, and written communication.
- Company: Join a leading national business based in Wiltshire, near Blagrove.
- Benefits: Enjoy agile working, enhanced parental leave, and a fantastic loan car scheme.
- Why this job: Perfect for those who love helping others and thrive in a team environment.
- Qualifications: Customer-focused, organised, diligent, and a team player with admin experience.
- Other info: Competitive pension and 27 days annual leave plus bank holidays.
The predicted salary is between 28800 - 43200 £ per year.
Your new company National business based in Wiltshire based near Blagrove Your new role Act as the first point of contact for all internal and external customers via telephone, email and written correspondence Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records Experience in administration – you\’ll need to accurately produce all contractual documents for financial products in line with company procedures Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed. What you\’ll need to succeed Customer focussed – enthusiastic about delivering an exceptional service through proactive communication. Organised – able to simultaneously track and progress in multiple cases. Diligent – accurately conduct a range of administrative duties. Team player – work as part of a team, supporting one another to ensure our customers receive a fantastic service. Solutions orientated – the desire to overcome hurdles and the ability to identify solutions. What you\’ll get in return Agile working Enhanced parental leave Eligibility to annual bonus scheme Access to a fantastic loan car scheme 27 days annual leave plus bank holidays Competitive pension 4x basic salary life assurance What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Clerk employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be dealing with as a Customer Service Clerk will help you answer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or cases in previous roles. Being able to discuss specific instances where you successfully juggled responsibilities will highlight your suitability for the position.
✨Tip Number 4
Research common challenges faced in customer service roles and think about how you would approach solving them. This will not only prepare you for potential interview questions but also demonstrate your solutions-oriented mindset to the hiring team.
We think you need these skills to ace Customer Service Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Clerk position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for delivering exceptional customer service. Provide specific examples of how you've successfully managed customer interactions and administrative tasks in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Business Support
✨Show Your Customer Focus
Demonstrate your enthusiasm for delivering exceptional customer service. Prepare examples of how you've gone above and beyond to assist customers in previous roles, as this will highlight your commitment to a customer-centric approach.
✨Be Organised
Since the role requires managing multiple cases simultaneously, showcase your organisational skills. Bring along a planner or digital tool that you use to keep track of tasks and deadlines, and be ready to discuss how you prioritise your workload.
✨Highlight Your Diligence
Accuracy is key in administrative duties. Be prepared to talk about your attention to detail and provide examples of how you've ensured accuracy in your work, especially when handling important documents or data.
✨Emphasise Teamwork
As a team player, it's important to convey your ability to collaborate effectively. Share experiences where you've worked closely with colleagues to achieve a common goal, and explain how you support others in a team environment.
