Hays are recruiting for an established financial services organisation who is looking for an experienced Customer Service Agent to join its growing operations team. This is an excellent opportunity for someone with financial services experience, ideally including knowledge of ISAs or savings products, to develop their career within a supportive and knowledgeable environment. You will play an important role in providing an efficient, accurate and customer-focused service, helping customers understand their accounts and supporting them in achieving their financial goal. This is a permanent role, based in Manchester city centre, office-based. Hours: Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm Your new role Key responsibilities Managing customer enquiries relating to ISA and savings products by telephone and email Handling new account enquiries and providing clear product information Supporting the onboarding of new customers Helping to retain Trust Fund customers and discussing available reinvestment options Maintaining accurate and compliant customer records Providing clear and professional guidance on customer accounts Working collaboratively with colleagues to improve the customer experience Developing your product knowledge and taking on additional responsibilities as you progress You will have:previous customer service experience within financial services Knowledge of ISA products, savings accounts or a similar financial pr...
Customer Service Agent (ISAs & Savings) employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
