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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist with the customer journey.
- Company: Join a dynamic company specializing in travel and holiday rentals.
- Benefits: Enjoy competitive pay and flexible working hours, with potential for permanent placement.
- Why this job: Be part of a passionate team and make a real impact on customer experiences.
- Qualifications: Prior customer service experience and strong communication skills are essential.
- Other info: Opportunity for temporary work with a chance to go permanent.
Customer Service Advisor Pertemps Managed Solutions has been engaged by a market leading self-storage business to find the latest addition to their Chester team. For this role we need a candidate who can be flexible with regards to working hours, you will need to work Saturdays and Sundays. Responsibilities: This is a role that combines 3 components: customer service, sales and facilities management. This is a truly unique job and no day is exactly the same. Here are some of the things you’ll get up to day-to-day: With a good understanding of the customers’ needs you’ll help them decide what the best solution is for them You’ll maximise sales at every opportunity through promoting products and services You’ll offer the highest quality of customer service in person, via email or phone Completing daily health and safety walk rounds you’ll help to maintain the general cleanliness of the site You’ll carry out general administrative tasks What the role can do for you Quarterly bonuses averaging around 10-12% a year of salary 28 days holidays incl. bank holidays Plus an additional day off for your birthday Great pension and share save schemes Travel benefits – cycle to work scheme/ free on site parking and season ticket loans Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering
Customer Service Advisor employer: Pertemps SSDC DDT
Contact Detail:
Pertemps SSDC DDT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to familiarize yourself with the travel and holiday rental industry. Understanding common customer queries and challenges can help you stand out during the interview process.
✨Tip Number 2
Highlight your previous customer service experience by preparing specific examples of how you've delivered exceptional service in past roles. This will demonstrate your capability to meet their expectations.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise responses to potential interview questions. Being articulate will reflect your ability to handle customer inquiries effectively.
✨Tip Number 4
Research the company’s values and mission. Aligning your personal values with theirs can create a strong connection during the interview, making you a more appealing candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service roles. Emphasize any achievements or specific examples that demonstrate your ability to deliver superior levels of personal service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your commitment to providing impeccable customer service. Mention how your skills align with the requirements listed in the job description.
Highlight Relevant Skills: In your application, clearly outline your attention to detail, oral and written communication skills, and familiarity with Microsoft Office Suite and CRM systems. These are key attributes the company is looking for.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and any other required documents through the specified channels on the StudySmarter website to ensure your application is considered.
How to prepare for a job interview at Pertemps SSDC DDT
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for the travel and holiday rental industry. Share specific examples of how you've gone above and beyond in previous customer service roles to create memorable experiences for clients.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Whether it was catching an error in a booking or ensuring all client needs were met, highlight how this skill is crucial in delivering superior service.
✨Highlight Your Communication Skills
Since the role requires high levels of oral and written communication, be ready to showcase your abilities. You might want to practice answering common interview questions clearly and concisely, as well as discussing how you handle customer inquiries.
✨Be Ready to Discuss Team Collaboration
The job involves working closely with the sales team, so prepare examples of how you've successfully collaborated with others in past roles. Emphasize your willingness to assist with tasks outside your usual responsibilities to support the team.
