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- Tasks: Be the friendly voice for customers, helping them with queries and bookings.
- Company: Join a well-established business that values your growth and development.
- Benefits: Earn £25,000 - £26,000 plus great perks like hybrid working and free parking.
- Why this job: Make a real difference in customer experiences while building your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Enjoy a supportive team environment with opportunities for career advancement.
The predicted salary is between 25000 - 26000 £ per year.
This organisation is seeking a Customer Service Adviser to join their team. They are a well-established business and opportunities to develop your skills and grow with them.
As a Customer Service Adviser, you'll be the first point of contact for customers, ensuring a smooth and professional experience from start to finish. Your responsibilities will include:
- Responding to customer enquiries via phone and email
- Assisting customers with online bookings and queries
- Providing updates on order status and delivery times
- Resolving issues efficiently and professionally
- Liaising with internal teams to ensure timely and accurate service
- Processing orders and maintaining accurate records
- Supporting with general administrative tasks as needed
- Ensuring a high level of customer satisfaction at all times
To thrive in this role, you'll need:
- Previous experience in a customer service or administrative role
- Excellent communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Confidence using IT systems and managing multiple tasks
- A proactive, can-do attitude and a team player mindset
- The ability to remain calm under pressure and solve problems effectively
You will receive an excellent salary between £25,000 - £26,000 depending on experience. You will also get a great benefits package including holiday allowance, hybrid working policy, pension, free parking and more.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Adviser employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills and calmness under pressure during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture, which is super important for a Customer Service Adviser.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled enquiries, resolved issues, and kept customers happy in the past!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Adviser role. Share specific examples of your achievements and how they relate to the job.
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear and professional. We love seeing applicants who can express themselves well, so double-check for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays Business Support
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Service Adviser, you'll face various situations. Prepare for common scenarios like handling difficult customers or resolving complaints. Practising your responses can help you stay calm and articulate during the interview.
✨Showcase Your Skills
Highlight your previous experience in customer service or administrative roles. Be ready to discuss specific examples where you've demonstrated excellent communication skills, problem-solving abilities, and attention to detail. This will help the interviewer see how you can contribute to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're proactive and genuinely interested in growing with the company.
