At a Glance
- Tasks: Manage customer accounts and ensure smooth operations from order to delivery.
- Company: Join a well-established global manufacturing business in Wrexham.
- Benefits: Gain valuable experience in a dynamic environment with growth potential.
- Other info: Enjoy a collaborative atmosphere with opportunities to learn and develop.
- Why this job: Be the key link between customers and our manufacturing team, making a real impact.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Your new company
You will join a successful, long established global manufacturing business based in Wrexham, supplying a loyal international customer base. This is an excellent opportunity to step into a highly visible, customer facing role that sits at the intersection of Commercial and Supply Chain, offering genuine responsibility and exposure across the wider business.
Your new role
This role is best described as customer account ownership from an operational perspective. You will take end to end responsibility for a defined portfolio of customers across European and global markets, acting as the primary point of contact between the customer and the manufacturing plant. You will manage the full customer journey - from order entry and master data accuracy through to delivery performance, KPI management and invoice resolution. Working closely with Planning, Logistics, Quality, Pricing and Commercial teams, you will balance customer expectations with internal capability, making informed decisions and escalating where appropriate. This is a highly interactive role requiring regular customer communication, confidence in managing challenges, and the ability to operate with autonomy once trained.
Key responsibilities include:
- Ownership of customer relationships from order receipt to cash collection
- Management of customer KPIs, service levels and operational performance
- Coordination of special requests, forecasts, and other customer needs
Customer Account Specialist - Manufacturing (FTC) employer: Hays Business Support
Join a well-established global manufacturing business in Wrexham, where you will thrive in a dynamic work culture that values collaboration and innovation. As a Customer Account Specialist, you will enjoy comprehensive training and development opportunities, ensuring your professional growth while being part of a supportive team dedicated to delivering exceptional customer service. With a focus on employee well-being and a commitment to excellence, this role offers a unique chance to make a meaningful impact within a thriving international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Specialist - Manufacturing (FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in manufacturing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly and confidently is key. Consider mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Account Specialist - Manufacturing (FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Account Specialist role. Highlight any relevant experience in customer service, supply chain, or manufacturing to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Be sure to mention your ability to manage customer relationships and work across teams.
Showcase Your Communication Skills:Since this role involves regular customer interaction, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you’ve successfully managed customer expectations in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hays Business Support
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey as outlined in the job description. Understand how order entry, delivery performance, and invoice resolution work together. This will help you demonstrate your knowledge of the role and show that you're ready to take ownership of customer relationships.
✨Showcase Your Communication Skills
Since this role involves regular customer communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed customer expectations or resolved issues in the past. This will highlight your ability to interact effectively with customers and internal teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to balance customer needs with operational capabilities. Be ready to explain your thought process and how you would handle similar situations in this role.
✨Research the Company and Industry
Take some time to learn about the manufacturing industry and the specific company you're interviewing with. Understanding their products, market position, and customer base will allow you to tailor your responses and show genuine interest in the role and the business.
