At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service delivery.
- Company: Join a global manufacturing leader with strong client relationships.
- Benefits: Gain valuable experience in a dynamic, fast-paced environment.
- Other info: Opportunity for career growth in a supportive team.
- Why this job: Be the go-to person for international customers and make a real impact.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Your new company
You will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations. This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.
Your new role
This role goes beyond traditional customer service - it’s a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective. You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end-to-end customer journey from order placement through to delivery performance and resolution.
Day-to-day, you will:
- Manage customer accounts, taking full ownership of orders, service performance and communication
- Act as the main interface between customers and internal teams, including planning, logistics, quality and commercial
- Handle customer queries, changes and challenges in real time, ensuring expectations are managed effectively
- Monitor and manage customer KPIs, taking action to maintain service levels
- Ensure accuracy across order processing, pricing and master data within ERP systems (SAP desirable)
- Support export compliance and documentation requirements for international shipments
This is a fast-paced, highly interactive role that requires confidence, organisation and...
Customer Account Executive (Key Accounts) - 18 Month FTC employer: Hays Business Support
Join a dynamic and supportive team at a leading global manufacturing business in Wrexham, where your contributions will be valued and recognised. With a strong emphasis on employee development, you will have access to growth opportunities and training that empower you to excel in your role. The collaborative work culture fosters innovation and ensures that every team member plays a crucial part in delivering exceptional service to our international customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive (Key Accounts) - 18 Month FTC
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company and its key accounts. We should know their products, services, and recent news. This shows our genuine interest and helps us stand out as a candidate.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and account management. We can role-play with a friend or use online resources to boost our confidence and refine our answers.
✨Tip Number 4
Follow up after the interview! A simple thank-you email can keep us fresh in the interviewer's mind. Plus, it shows our enthusiasm for the role and appreciation for their time.
We think you need these skills to ace Customer Account Executive (Key Accounts) - 18 Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Account Executive role. Highlight any relevant experience in managing customer relationships and handling operational tasks, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Be sure to mention your ability to manage customer expectations and your experience with order processing.
Showcase Your Communication Skills:Since this role involves being the main point of contact for customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively managed customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to easily track your application status. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Hays Business Support
✨Know the Company Inside Out
Before your interview, do some digging into the company’s history, values, and recent achievements. Understanding their strong client relationships and high-performance supply chain operations will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Management Skills
Since this role involves managing key customer relationships, be ready to share specific examples from your past experiences. Highlight how you've handled customer queries, managed expectations, and resolved issues effectively. This will demonstrate your capability to take ownership of customer accounts.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like SAP, make sure to mention it during the interview. If not, brush up on the basics and express your willingness to learn. Being comfortable with order processing and data management is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling a difficult customer or managing a last-minute order change. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain service levels under pressure.
