At a Glance
- Tasks: Manage client accounts, build relationships, and drive revenue growth using Salesforce.
- Company: Dynamic company focused on client success and innovative solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Join a vibrant team and make a real impact on client success.
- Qualifications: Experience in account management and proficiency in Salesforce CRM.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a proactive and customer-focused Internal Account Manager to manage and grow a portfolio of client accounts. The successful candidate will be responsible for maintaining strong client relationships, driving revenue growth, and leveraging Salesforce CRM to manage pipelines, track performance, and deliver insights.
Key Responsibilities
- Client Relationship Management
- Build and maintain strong, long-term relationships with key client stakeholders
- Act as the primary point of contact for assigned accounts
- Understand client needs, objectives, and business challenges
- Conduct regular client meetings, reviews, and check-ins
- Revenue Growth & Account Development
- Identify and drive upsell and cross-sell opportunities
- Manage account plans to achieve revenue and growth targets
- Support renewals and contract negotiations
- Monitor account performance and proactively address risks
- Sales & Pipeline Management (Salesforce)
- Use Salesforce to manage opportunities, pipeline, and forecasting
- Maintain accurate, up-to-date client and deal records
- Generate reports and dashboards to track account performance
- Ensure data quality and CRM compliance
- Delivery & Service Oversight
- Collaborate with internal teams to ensure successful delivery of products/services
- Monitor service performance against SLAs and KPIs
- Manage and escalate issues to ensure timely resolution
- Reporting & Insights
- Prepare and deliver account performance reports and QBRs (Quarterly Business Reviews)
- Analyse client data to identify trends, risks, and growth opportunities
- Provide feedback to internal teams on client needs and market trends
Key Skills & Experience
- Essential
- Proven experience as an Account Manager, Client Manager, or similar role
- Hands-on experience using Salesforce CRM (pipeline management, reporting, dashboards)
- Strong relationship management and stakeholder engagement skills
- Commercially aware with experience in revenue growth and account planning
- Excellent communication, negotiation, and presentation skills
- Desirable
- Experience managing enterprise or strategic accounts
- Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN)
- Experience working in IT services, SaaS, consulting
- Strong analytical and data interpretation skills
Key Performance Indicators (KPIs)
- Revenue growth and account retention rates
- Pipeline accuracy and forecast reliability
- Client satisfaction (CSAT / NPS)
- CRM data quality and Salesforce adoption
- Upsell and cross-sell performance
Personal Attributes
- Highly organised with strong attention to detail
- Customer-centric and solution-oriented
- Proactive and results-driven
- Able to manage multiple accounts and priorities
- Strong collaborator and team player
Internal Account Manager in Crewe employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
