At a Glance
- Tasks: Provide top-notch support to customers in Welsh and English, resolving queries and guiding them.
- Company: Join a government body dedicated to serving the community.
- Benefits: Competitive pay, temporary contract with potential for extension, and valuable experience.
- Other info: Fast-paced environment with opportunities to build relationships and grow professionally.
- Why this job: Make a difference by helping people while enhancing your customer service skills.
- Qualifications: Fluent Welsh speaker with strong IT and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Welsh Speaking Team Support Advisor
Llandudno Junction
£15.10 per hour
Temporary Contract - 3 Months Minimum Likely Extension
Welsh Language Essential
Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence? We are recruiting on behalf of a government body for a temporary Team Support Advisor to join a busy frontline support team. This is a varied role where you will act as the first point of contact for members of the public and businesses, providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems.
What you will be doing:
- Handling customer enquiries in both Welsh and English
- Providing first-line support for digital services, including password resets and account access issues
- Diagnosing customer needs and resolving enquiries at first point of contact where possible
- Escalating more complex issues to specialist teams
- Updating and maintaining accurate records using CRM systems
- Conducting research and providing information to customers and businesses
- Referring customers to relevant support services and external organisations where appropriate
- Building positive relationships with internal and external stakeholders
- Supporting a high-volume contact environment while maintaining excellent service standards
We are looking for:
- Fluent Welsh speaker
We think you need these skills to ace Team Support Advisor in Conwy
Welsh Language Proficiency
Customer Service Skills
IT Confidence
First-Line Support
Technical Support
Problem Diagnosis
CRM Systems Management
