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For Companies At a Glance
- Tasks: Coordinate and manage service contracts while providing top-notch customer support.
- Company: Join a growing manufacturing company in Sheffield with a forward-thinking culture.
- Benefits: Competitive salary, free parking, and potential for permanent role after one year.
- Why this job: Be a key player in a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 2-3 years in customer service or account management, strong communication skills required.
- Other info: Office-based role with early finish on Fridays and excellent career growth opportunities.
The predicted salary is between 28250 - 28250 £ per year.
Your New Company Hays are pleased to be working with a growing manufacturing company in Sheffield who are currently looking to hire a Contracts Admin Account Manager to join its growing team. This is a fantastic opportunity to join a forward-thinking organisation.
Key Vacancy Information
- This vacancy will start in April /May and is initially a 1 year fixed contract running from April/May 2026-April 2027.
- This position could become permanent (subject to the discretion of business).
- Due to the imminent start date of this role, successful applicants must be able to start work quickly, ideally in April.
- This position is based in Sheffield, Dinnington area and this role is office-based Monday to Friday (not hybrid).
- We ask that the successful applicants live locally and are able to attend this office location daily.
- Full-time hours, Monday-Friday, 8.30 am - 5pm.
- Free parking available, modern offices.
- £28,250 salary guide.
Your New Role
Working closely with the Sales Support Manager and wider internal teams, you will play a key part in coordinating and administering service and maintenance contracts for new and existing customers. This is a busy and varied office-based role where you will act as a primary point of contact for contract customers, ensuring all service requirements, compliance standards, and maintenance schedules are managed accurately and efficiently. You will prepare quotations, update CRM and contract systems, liaise with subcontractors, and provide clear reporting to senior stakeholders. Strong communication skills, attention to detail, and the ability to manage multiple priorities are essential.
Key Responsibilities
- Preparing quotations for new and renewed service contracts.
- Following up quotes and updating CRM information.
- Providing contract support for new installations.
- Maintaining and updating contract data within internal systems.
- Delivering an excellent level of customer service at all times.
- Coordinating with subcontractors and updating relevant records.
- Managing incoming calls and proactively contacting customers.
- Handling enquiries and liaising with internal teams.
- Managing shared inbox communications.
- Supporting with reporting on contract performance and opportunities.
What You'll Need to Succeed
- Ideally 2-3 years' experience in a customer service, account management, or sales support environment.
- Strong organisational skills with excellent attention to detail.
- Confident communication skills, both written and verbal.
- Good working knowledge of Microsoft Office (Excel, Word, Outlook).
- Ability to manage deadlines and prioritise effectively in a fast-paced setting.
- A proactive, adaptable, and solutions‑focused approach.
- Commercial awareness and an understanding of customer service best practice.
Working Hours & Benefits
- 37.5 hours per week between 8:30am and 5:00pm.
- Early finish Friday rota.
- Competitive salary of £28,250.
- On-site, office-based role.
- Potential permanent role after the initial 1 year fixed contract period.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contract Admin Account Manager employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Admin Account Manager
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written communication, try doing mock interviews with friends or family. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple priorities in past roles. This will demonstrate your ability to handle the busy nature of the Contracts Admin Account Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Contract Admin Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Admin Account Manager role. Highlight relevant experience, especially in customer service and account management, to show us you’re the perfect fit for our team.
Show Off Your Skills: Don’t forget to showcase your strong organisational skills and attention to detail. We want to see how you’ve managed multiple priorities in past roles, so give us some solid examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your background aligns with what we’re looking for. Keep it concise but impactful!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contracts Admin Account Manager. Familiarise yourself with the key responsibilities mentioned in the job description, like preparing quotations and managing customer communications. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer service or account management. Think of specific examples where you've demonstrated strong organisational skills and attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Brush Up on Your Tech Skills
Since the role requires good knowledge of Microsoft Office, especially Excel, make sure you're comfortable with these tools. You might be asked about how you use them in your day-to-day tasks, so consider preparing a few examples of how you've used Excel for reporting or data management in the past.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.