At a Glance
- Tasks: Assist customers with queries via phone and email, delivering top-notch service.
- Company: A leading financial services company in Nantgarw with a supportive team.
- Benefits: Earn £12.71 per hour, enjoy flexible hours, and potential for hybrid work.
- Other info: Temporary role with potential extension until 2026 and overtime options available.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: Previous customer service experience is a plus; great communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Your new company is a financial services company based in the Nantgarw area.
Your new role involves working as a Customer Service Advisor, responsible for dealing with a wide range of customer queries via telephone and email. You will provide first-class customer service and handle queries in a polite and efficient manner.
What you'll need to succeed: You should have previous experience in a customer service capacity and be comfortable speaking to customers at all levels. Previous call centre experience is highly desirable. Full training will be provided, but you should understand the fundamentals of providing good customer service.
What you'll get in return: This is a temporary role to start ASAP. The hourly rate for the role is £12.71 per hour, with hours of work being 37.5 hours per week, Monday to Friday. There may be opportunities to work overtime. The start time is 9am, finishing at 5.15pm, with a 45-minute lunch break. There could be some flexibility with start/finish times if required. The role is likely to last until 31/12/26 with a possible extension. Full competency in the role is typically attained after 3-6 months. There will be an opportunity to work in a hybrid model, which is 3 days in the office and 2 days from home.
Please note that you will need to successfully pass a credit check and DBS check as part of the onboarding process.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Centre Agent/Customer Service Advisor employer: Hays Business Support
Join a dynamic financial services company in Nantgarw, where we prioritise exceptional customer service and employee development. Our supportive work culture fosters growth through comprehensive training and flexible working arrangements, including a hybrid model after achieving full competency. With competitive pay and the potential for overtime, this role offers a rewarding opportunity to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent/Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customer queries over the phone, try role-playing with a friend or family member. This will help you feel more comfortable and confident when it comes to handling real calls.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past customer service roles that highlight your problem-solving skills and ability to stay calm under pressure. This will make you stand out during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role!
We think you need these skills to ace Contact Centre Agent/Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you've handled queries in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role involves dealing with customers over the phone and via email, make sure your application reflects your strong communication skills. We love clear and concise writing, so keep it straightforward!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Business Support
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service before your interview. Understand what makes for great service, like active listening and empathy, as these are key in a role like this. Be ready to share examples from your past experiences that highlight your skills.
✨Practice Common Scenarios
Think about common customer queries you might face in this role and practice how you would handle them. This could include dealing with complaints or providing information about services. Role-playing these scenarios can help you feel more confident during the actual interview.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Make sure to express your interest in the company and the role of a Customer Service Advisor. Share why you want to work in financial services and how you can contribute to their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest and helps you gauge if the company is the right fit for you. You might ask about the training process or what a typical day looks like for a Customer Service Advisor.
