At a Glance
- Tasks: Provide friendly support to customers and manage their inquiries effectively.
- Company: Join a local organisation in vibrant south Bristol with a supportive team.
- Benefits: Flexible hybrid work options, competitive pay, and a fun work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and learning.
- Why this job: Make a difference by helping customers and developing your communication skills.
- Qualifications: Experience in customer service and ability to multitask across systems.
The predicted salary is between 22000 - 26000 £ per year.
Your new company: You will be joining a local organisation based in south Bristol.
Work Pattern: Shift patterns consisting of 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, 12:00 to 20:00. One weekend shift in every 3 weeks, weekend days to be taken in lieu. Hybrid available for weekend and late shifts.
Your new role: Handle inbound customer calls, providing clear, professional, and friendly support. Log all customer interactions accurately and promptly within the required CRM and call logging systems. Create, update, and resolve customer cases following internal processes and service-level expectations. Work across multiple systems to gather information, troubleshoot issues, and process customer requests. Escalate complex issues to relevant teams and ensure all follow-up actions are recorded and tracked. You will not be strictly timed on breaks; however, lunch break will be on a rota.
What you’ll need to succeed: Previous experience in a contact centre, customer service, or helpdesk environment. Strong ability to use multiple software systems simultaneously, such as CRMs, ticketing tools, or case management platforms. Excellent communication skills both verbal and written with the ability to handle challenging conversations professionally. High level of accuracy and attention to detail when logging information and managing cases. Ability to work in a fast-paced environment, prioritising tasks and managing time effectively.
Contact Centre Agent employer: Hays Business Support
Join a vibrant local organisation in south Bristol that values its employees and fosters a supportive work culture. With flexible shift patterns, including hybrid options, and a focus on professional development, this role as a Contact Centre Agent offers you the chance to grow your skills while providing exceptional customer service. Enjoy a friendly atmosphere where your contributions are recognised and rewarded, making it an excellent place for meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls, role-play with a friend or family member to get comfortable with different scenarios. This will help you stay calm and professional during real calls.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with common CRM systems and ticketing tools. Mention any relevant experience during your interview to demonstrate your ability to handle multiple systems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in contact centres or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contact Centre Agent role. Be friendly and professional, just like we expect you to be with our customers.
Show Off Your Tech Skills:Since you'll be using multiple systems, mention any relevant software experience in your application. We love candidates who can juggle different tools, so let us know how tech-savvy you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service principles and the specific tools mentioned in the job description. Familiarise yourself with common CRM systems and be ready to discuss your previous experiences in a contact centre environment.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled challenging conversations in the past, showcasing your ability to remain professional under pressure.
✨Demonstrate Your Multi-Tasking Ability
This job requires juggling multiple systems and tasks at once. During the interview, highlight your experience with using various software simultaneously. You could share a specific scenario where you successfully managed multiple customer cases or issues at the same time.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
