At a Glance
- Tasks: Provide exceptional customer service and support clients with their enquiries.
- Company: Join an award-winning professional services firm in central Manchester.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fully office-based role with a focus on teamwork and adaptability.
- Why this job: Be part of a high-performing team and make a real difference for clients.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Your new company Hays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based.
Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.
Your new role As a Client Services Executive, you will:
- Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries.
- Accurately obtain and record client information using case management software.
- Escalate new enquiries to relevant departments and record feedback promptly.
- Maintain an up to date understanding of all internal departments and services.
- Manage workloads effectively, ensuring tasks and shared inboxes are completed and cleared daily.
- Assess incoming enquiries and provide accurate quotes where applicable.
- Support departments with matters of opening and completion of checks.
- Demonstrate flexibility and adaptability to meet the changing needs of the team and wider business.
What you’ll need to succeed:
- Proven experience in a client-facing or customer service role, within professional services.
- Excellent written and verbal communication skills.
- Highly organised, with the ability to prioritise workload independently and meet deadlines.
Client Services Executive employer: Hays Business Support
Hays is an award-winning professional services firm located in the heart of Manchester, offering a vibrant work culture that fosters collaboration and innovation. As a Client Services Executive, you will benefit from a supportive environment that prioritises employee growth through continuous training and development opportunities. With a focus on exceptional customer service, you'll be part of a dynamic team that values flexibility and adaptability, making it an excellent place for those seeking meaningful and rewarding employment.
