At a Glance
- Tasks: Support the administration of claims and provide excellent customer service.
- Company: Established organisation in a busy, customer-focused environment.
- Benefits: Gain valuable experience in a professional setting for 3 months.
- Other info: Ideal for those looking to kickstart their career in a supportive team.
- Why this job: Perfect opportunity to develop your skills while helping customers.
- Qualifications: Strong admin and customer service skills; Microsoft Office proficiency.
The predicted salary is between 20250 - 24750 £ per year.
You will be joining an established organisation within a busy, customer-focused environment. Due to additional workload, they are looking for an organised and professional Claims Administrator to provide temporary support for an initial 3-month period.
As a Claims Administrator, you will support the effective handling and administration of claims, ensuring customers receive a professional, efficient and empathetic service. You will manage a varied workload, maintain accurate records and correspondence, communicate clearly with customers and internal teams, and ensure cases are progressed in line with agreed deadlines and service standards. The role will require good judgement, strong attention to detail and the confidence to work independently while contributing to the wider team.
What you'll need to succeed:
- Strong administrative and customer service skills
- Excellent written and verbal communication
- Confidence using Microsoft Office applications
- Ability to organise and prioritise a busy workload effectively
- Professional and empathetic approach when dealing with customers
- Comfortable communicating clear decisions
- Commitment to meeting deadlines and service standards
- Proactive attitude and willingness to learn
- Interest in improving processes
- Previous claims experience would be beneficial, although candidates with strong transferable administration and customer service experience should also be well suited to the position
You will secure an immediate temporary opportunity for an initial 3-month period, gaining valuable experience within a professional and customer-focused environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please get in touch for a confidential discussion about your career.
Claims Administrator-Market Harborough-Temp employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator-Market Harborough-Temp
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Administrator-Market Harborough-Temp
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
