At a Glance
- Tasks: Make outbound calls, confirm orders, and resolve customer queries.
- Company: Join a well-known brand with a proven track record in customer service.
- Benefits: Weekly pay, career growth opportunities, and expert support throughout your contract.
- Other info: Fast-paced role with a supportive team atmosphere.
- Why this job: Kickstart your career in a dynamic environment with potential for permanency.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 15 - 15 £ per hour.
Immediate start! Potential for permanency! Progression encouraged!
This company based in Enfield is recruiting for a Customer Service Rep to join their team on a temporary basis for a minimum of 3 months. This company is a well-known company with proven success and a recognisable brand. This role is 5 days/week (Monday to Friday), 8 hours/day with all 5 days in the office.
Situated within the Customer Service team, the purpose of this role will be to handle outbound calls to customers, with the duties including:
- Make outbound calls to customers to confirm orders, follow up on enquiries, service requests, and gather any data updates.
- Maintain accurate customer records and update information within the system.
- Research to enrich existing customer data and ensuring contact details are correct and up to date.
- Resolve or escalate customer concerns in a timely and professional manner.
In order to be successful in this role, you will need to have the following skills/requirements:
- Previous experience in a Customer Service role.
- Prior experience working to KPIs and working in a fast-paced environment.
- Excellent communication skills, both written and oral, to liaise with internal staff and external customers/clients.
- Resilient individual with a self-starter attitude and strong desire to succeed.
- Proficient with MS Office and relevant/similar software.
- Ability to manage time and prioritise tasks to meet targets.
This role will provide you with the opportunity to expand and grow your career experience and skills deeper, with a recognisable brand under your belt. You will be paid weekly through an efficient online timesheet process, and you will receive expert advice from a Hays consultant providing support and guidance through the duration of your contract and beyond.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Outbound Customer Service in City of London employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
