At a Glance
- Tasks: Manage customer accounts, process orders, and build strong relationships to drive business growth.
- Company: Join a successful and growing business in Chesterfield with a supportive team culture.
- Benefits: Salary of £28,000 - £30,000, flexible working, and 25 days annual leave.
- Other info: Enjoy early finish Fridays and excellent career development opportunities.
- Why this job: Make a real impact by delivering exceptional customer service and supporting business success.
- Qualifications: Experience in sales, customer service, or account management with strong communication skills.
Sales & Customer Account Manager required for new job opportunity in Chesterfield. Salary of £28,000 - £30,000. Office based with 1 day working from home after probation passed. Early Finish Fridays.
Are you an experienced customer service, sales support or account management professional looking for a varied role where you can build customer relationships, manage complex quotations and play a key part in driving business growth? We are recruiting for a Sales & Customer Account Manager to join a successful and growing business based in Chesterfield. This is an excellent opportunity for someone who enjoys balancing customer service excellence with commercial awareness, sales support and account development.
Working closely with customers and internal teams, you will manage the full customer journey from enquiry through to fulfilment. You will be responsible for processing orders, preparing and following up quotations, identifying sales opportunities, providing updates on stock availability and delivery schedules, and ensuring customers receive an exceptional service at every stage.
This role requires a highly organised individual who thrives in a fast-paced environment, can manage multiple priorities and is committed to building long-term customer relationships.
Key Responsibilities:
- Manage customer enquiries via telephone and email.
- Obtain, verify and process customer orders accurately and efficiently.
- Transfer orders through to fulfilment and provide updates on delivery schedules.
- Explain stock shortages, expected delivery dates and back-order information.
- Produce, manage and follow up complex quotations to maximise conversion rates.
- Build strong customer relationships and deliver a high level of account management.
- Increase order values by recommending related products and services.
- Review customer purchasing history to identify opportunities for growth.
- Develop and qualify opportunities generated through marketing, field sales and national account teams.
- Monitor open order reports and proactively resolve issues affecting delivery performance.
- Maintain back-order reports and customer expediting information.
- Communicate effectively with customers regarding order progress and delivery expectations.
- Report market trends, competitor activity and customer feedback to management.
- Continuously identify and implement process improvements.
- Work collaboratively with external sales teams to achieve business objectives.
About You:
We are looking for someone with:
- Previous experience within sales administration, account management, customer service or inside sales.
- Strong experience processing orders and managing complex quotations.
- Excellent customer engagement and relationship-building skills.
- Commercial awareness and the ability to identify upselling opportunities.
- Strong administration and organisational skills with exceptional attention to detail.
- Experience working within a busy, fast-paced environment.
- Good working knowledge of Microsoft Office.
- The ability to manage multiple priorities simultaneously.
- Strong written and verbal communication skills.
- A proactive and solution-focused approach.
- The ability to work independently whilst contributing positively to a wider team.
- Ideally with experience within a sales support, customer service or commercial administration environment.
What's on Offer?
Permanent, full-time position 38.5 hours per week. Monday to Thursday: 8:30am - 5:00pm, Friday: 8:30am - 2:30pm finish. Flexible approach to lunch breaks. One day hybrid working per week following successful completion of a six-month probation period. 25 days annual leave plus bank holidays. Supportive and collaborative team environment. Excellent opportunity to develop a long-term career within a thriving business.
If you're passionate about delivering outstanding customer service, building customer relationships and supporting business growth through effective account management and sales administration, we'd love to hear from you.
Sales and Customer Account Manager in Chesterfield employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Account Manager in Chesterfield
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Customer Account Manager at Hays Business Support, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hays Business Support. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Customer Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales and Customer Account Manager in Chesterfield
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hays Business Support:When writing your cover letter, make sure to tailor your message specifically for Hays Business Support. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hays Business Support
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hays Business Support that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hays Business Support that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hays Business Support’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
