Customer Relationship Manager in Chesterfield

Customer Relationship Manager required for a fantastic new permanent job opportunity in Chesterfield.

Key vacancy information

• Permanent Job
• Newly created opportunity due to department expansions
• Salary £36,000 - £40,000 depending on experience
• Full time Monday to Friday 9am-5pm
• Competitive benefits
• Onsite working not hybrid, the office location is Chesterfield
• Modern facilities and free parking
• Own car required as there is an expectation to meet clients occasionally

We are supporting a market leading, innovation driven business to appoint a Customer Relationship Manager at an exciting time of expansion. This is a unique opportunity to join a creative, forward thinking organisation. This role is fully office based in Chesterfield, with occasional on site client meetings.

As Customer Relationship Manager, you will take ownership of a defined portfolio of B2B customers, nurturing long term partnerships and ensuring outstanding service delivery. Acting as the central link between customers and internal teams, you'll drive account retention, growth and continuous improvement.

This position suits someone who is proactive, commercially aware, relationship focused and energised by working with innovative products and dynamic teams. The successful candidate will ideally have held a similar role and be able to demonstrate this on application.

Duties of the position include:

• Grow existing accounts through insight, collaboration and targeting insight-led opportunities
• Relationship management of existing customers
• Build a deep understanding of customer objectives, challenges and commercial drivers
• Work closely with the Business Development Director, Marketing, and Customer Service/Sales Team to identify cross-sell and upsell opportunities
• Ensure a seamless customer journey from onboarding through to repeat business
• Coordinate with Marketing, Customer Service, Technical, Operations and Logistics
• Proactively manage customer communication and expectations
• Support contract renewals, pricing activity and volume forecasting
• Monitor and report on account performance

Skills & Experience

The successful candidate will ideally live locally to the Chesterfield area as this role is office-based and not hybrid. A proven background in customer relationship/account management is required. The successful applicant will have the following skills and experience:

• Experience in Customer Relationship Management, Account Management or Customer Success (B2B)
• Strong interpersonal skills with the ability to build genuine rapport and trust
• Excellent planning and strategy delivery to achieve business targets and sales output strategy goals
• Commercial awareness with a natural curiosity about products and customer usage
• Highly organised, proactive and confident managing multiple priorities
• Excellent written and verbal communication
• Strong CRM and Microsoft Office skills

It would be highly preferable for the successful candidate to have the following attributes/experience but not essential:

• Experience in a business setting/customer relationship management in the culinary, hospitality, retail, FMCG or a similar service led sector
• Experience managing technically complex or bespoke products
• Curious, creative and ideas driven
• Comfortable in a fast moving, entrepreneurial environment
• Collaborative, adaptable and open to new ways of thinking

What you will get in return:

• Permanent Job
• Newly created opportunity due to department expansions
• Salary £36,000 - £40,000 depending on experience
• Full time Monday to Friday 9am - 5pm
• Competitive benefits
• Onsite working not hybrid, the office location is Chesterfield
• Modern facilities and free parking
• Own car required as there is an expectation to meet clients occasionally

If you are excited by the food industry and passionate about delivering exceptional customer partnership, we want to hear from you. Apply through Hays today for a confidential discussion about your career.