At a Glance
- Tasks: Lead and develop a team of 40 Executive Assistants, driving service excellence.
- Company: Join a leading professional services organisation with a strong reputation.
- Benefits: Competitive salary, hybrid working model, and comprehensive benefits package.
- Other info: Focus on learning, development, and career progression in a collaborative environment.
- Why this job: Make a real impact by leading a strategic business support function.
- Qualifications: Experience managing large teams and exceptional stakeholder management skills.
The predicted salary is between 55000 - 55000 £ per year.
Your new company
Your new role
Hays are delighted to be partnering with a leading professional services organisation to recruit a Business Support Manager. This is a high-profile leadership opportunity responsible for managing a team of approximately 40 Executive Assistants, delivering exceptional support services to senior stakeholders and Partners across the business.
As Business Support Manager, you will lead, coach and develop a large team of Executive Assistants, ensuring resources are effectively deployed to meet business priorities. You will work closely with senior stakeholders to drive service excellence, implement operational improvements and champion change across the EA function.
Key responsibilities include:
- Leading and developing a team of circa 40 Executive Assistants.
- Managing performance, engagement, absence and development activities.
- Forecasting resource requirements and ensuring effective deployment of EAs.
- Building strong relationships with Partners and senior stakeholders.
- Driving service improvements, operational efficiencies and best practice.
- Acting as an escalation point for complex stakeholder issues.
- Leading recruitment, onboarding and succession planning activities.
- Monitoring team utilisation, service delivery metrics and operational performance.
- Supporting organisational change initiatives and developing a high-performance culture.
What you'll need to succeed:
- Proven experience managing large teams within a professional services or corporate environment.
- Strong people leadership skills with experience managing performance and developing talent.
- Exceptional stakeholder management skills, with the confidence to influence senior leaders.
- Experience working alongside Executive Assistants, Personal Assistants or business support functions.
- Commercial awareness and strong operational management capabilities.
- Excellent communication, coaching and conflict resolution skills.
- A proactive, solutions-focused approach with a commitment to continuous improvement.
What you'll get in return:
- Opportunity to lead a strategic business support function within a highly respected organisation.
- Hybrid working model with flexibility to work across multiple office locations.
- Strong focus on learning, development and career progression.
- Salary £50,000 - £60,000 per year, plus bonus and comprehensive benefits package.
- Collaborative and inclusive working environment.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Business Support Manager (EA Manager) in Cardiff employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
