At a Glance
- Tasks: Manage CRM tasks, handle communications, and ensure data accuracy for social care services.
- Company: Independent regulator focused on improving social care and childcare quality in Wales.
- Benefits: £15.10 per hour, hybrid working, flexible hours, and DBS check covered.
- Other info: 6-month temporary role with potential for extension and career growth.
- Why this job: Make a difference in social care while gaining valuable experience in a supportive environment.
- Qualifications: Proficiency in Microsoft Office and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Your new company is an independent regulator of social care and childcare, who register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales.
Your new role involves working from a CRM system to undertake a variety of tasks including:
- Sending for social services references
- Translation requests
- Foster and adoption checks
- Matching tasks
- Completeness checks of notifications and applications submitted online
- Recording all phone calls and email queries via the CRM system and triaging as necessary
- Carrying out ID checks for DBS renewals for inspectors
- Maintaining the CRM system through accurate and timely data inputting, scanning and attaching documents
- Checking the accuracy of contact details before communicating with a provider
- Informing the relevant team of problems arising
What you'll need to succeed:
- Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases
- Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers
- Must pass a DBS check
Merthyr base office - Hybrid working
What you'll get in return:
- £15.10 per hour
- 6 month temporary role with possible extension
- Hybrid and flexible working once training is completed
- DBS check covered
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Business Support Officer employer: Hays Business Support
As an independent regulator of social care and childcare in Wales, this company offers a meaningful opportunity to contribute to the well-being of the community. With a supportive work culture that values flexibility through hybrid working arrangements, employees can enjoy a balanced work-life while engaging in impactful tasks. The role of Business Support Officer not only provides competitive pay but also fosters professional growth through hands-on experience in a vital sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their mission and values, especially since this role is about improving social care in Wales. Tailor your answers to show how you fit into their vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your responses, making you more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in social care.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight your experience with CRM systems and Microsoft packages, as these are key for us. Use specific examples that show how you've successfully managed similar tasks in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your excellent communication skills and how you can contribute to improving the quality and safety of services in social care and childcare.
Be Clear and Concise:When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your skills and experiences relevant to the job.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hays Business Support
✨Know Your CRM Inside Out
Familiarise yourself with the CRM system mentioned in the job description. Understand how to navigate it, input data accurately, and manage queries. This will show your potential employer that you're ready to hit the ground running.
✨Brush Up on Microsoft Skills
Since you'll be using Microsoft Outlook, Word, and Excel, make sure you're comfortable with these tools. Practice creating spreadsheets, drafting emails, and formatting documents. Being proficient will help you stand out as a candidate who can handle the tasks efficiently.
✨Communicate Clearly and Confidently
Excellent written and verbal communication skills are crucial for this role. Prepare examples of how you've effectively communicated with colleagues or clients in the past. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Prepare for DBS Check Questions
Since passing a DBS check is essential, be ready to discuss your background and any relevant experiences. Be honest and upfront about your history, and think about how you can reassure the interviewer of your suitability for the role.
